Sr. Coordinator, Payroll Operations

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238

CarMax, the way your career should be! 

Job Title

Senior Coordinator, Payroll - Operations

About this job

CarMax is seeking a Senior Coordinator in Payroll at our Home Office in Richmond, Virginia. The Senior Coordinator will act as a key member of the Payroll department, ensuring that over 30,000 associates in nearly all states are paid timely and accurately. The ideal candidate must have a customer-first mindset as they are the primary point of contact for our associates in handling complex payroll issues, while proactively identifying and resolving potential problems. This position requires significant collaboration & communication, both written & verbal, with key business partners such as: Compensation, Human Resources, Benefits, Field leadership, Technology, and third-party service providers. A qualified candidate must be able to work in a dynamic, high volume, fast-paced environment where they can showcase their ability to multi-task and achieve daily goals.

What you will do – Essential Responsibilities

• Process data entry for multi-state payroll under strict deadlines while ensuring all entries and system outputs are in compliance with all state and federal laws. Including the following payroll related functions that support the business such as audits, peer reviews, tax and pay calculations, taxation of gifts, prizes, bonus payments and commissions, as well as any additional tasks relating to payroll processing and reporting requirements.

• Serve as the primary point of contact for internal and external payroll inquiries – contact methods include email, phone and ServiceNow.

• Analyze and process off-cycle pay, special payments, adjustments, and reversals.

• Determine root cause of payroll errors by collecting and analyzing information under strict deadlines.

• Proactively ensure all errors and issues are being resolved within the Payroll’s department targeted service level.

• Calculate, process, and record overpayment repayments.

• Assist with the development of payroll policy and procedures, contingency plans, and process improvement initiatives by leveraging existing tools and processes.

• Identify and implement process improvements to enhance accuracy and efficiency.

Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Engage with customers to actively understand needs and deliver on customer commitments.

• Proven self-starter capable of delivering exceptional results focus, problem solving skills and attention to detail with minimal direct supervision.

• Communicate complex messages both written and verbally to a wide variety of audiences both internal & external as well as through varying communication channels – e.g., phone, system update, email, and/or letter.

• Ability to provide “win-win” solutions while resolving escalated issues in a professional manner that is also timely and positive.

• Build and maintain relationships with internal and external business partners.

• Thinks logically, quickly as needed, applying past experiences and available resources, to form a thought process that is tailored to the situation; knowing when to partner with Accounting Leadership.

• Champion and adapt to change.

• Ability to motivate and collaborate with peers, including gaining buy-in to do the right thing for the right reason.

• High degree of discretion, professionalism, demonstrating integrity, and respect for confidentiality.

• Prioritizes customer service over non-customer tasks.

• High accountability, makes and follows through on commitments.

• Must be able to sit onsite, as requested, at CarMax’s Home Office in Richmond, Virginia.

Education and/or Experience

• High school diploma or equivalent required; Bachelor’s degree in business a plus.

• 3+ years of business experience required, including 2+ years of payroll, accounting, or finance experience highly preferred. 

• Certified Payroll Professional or Fundamental Payroll Certification preferred. 

• Experience with payroll compliance, payroll taxes, and understanding of state and federal labor laws preferred.

• Strong accounting skills including general knowledge of generally accepted accounting principles (GAAP) highly desirable.

• Workday & Kronos experience a plus. 

• Experience in Cloud ERP solutions (e.g., Oracle) a plus.

• Intermediate level of Microsoft Excel required (e.g., Filtering, VLOOKUP, Subtotals, Shortcuts, Pivot tables).

• Proficient in Microsoft Word, PowerPoint, Teams, Outlook required.

Work Location and Arrangement: This role will be based out of the Richmond, Home Office and have a Hybrid work arrangement

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent, and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.