Sr. Coordinator, EBS Services

What Field and Call Center Support contributes to Cardinal Health:
Customer Service, Technical is responsible for establishing, maintaining, and enhancing customer business through effective implementation and/or support of Cardinal Health's products and services.
Field and Call Center Support is responsible for managing logistics, analytics and performance metrics.
Accountabilities:

• Provide customer service to clients (answering calls and/or tickets management)
• Manage department inventory
• Maintain up to date services documentation and ensure all documents are process in a timely manner
• Assist department with other clerical duties such as, but not limited to: answering calls, verifying invoices, keep files up to date; among others
• Process invoices for services, rents, and parts to EBS customers
• Ensure that all necessary products are available in the EBS department

Qualifications:

• High School Diploma or equivalent experience will be considered
• 3 years of experience in Technical Customer Service is preferred
• Fluent in English and Spanish written and verbal is required.
• Basic computer skills in Microsoft Office products, Microsoft Excel Knowledge is required
• Customer service, problem solving, and analytical skills are required
• Lift weight from 30 pounds or more as necessary is required
• Experience in ERP is highly preferred
• Work schedule: Monday to Friday 8:00am to 5:00pm

What is expected of you and others at this level

• Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
• In-depth knowledge in technical or specialty area
• Applies advanced skills to resolve complex problems independently
• May modify process to resolve situations
• Works independently within established procedures; may receive general guidance on new assignments
• May provide general guidance or technical assistance to less experienced team members

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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