Sr. Coordinator, Bank Operations KYC

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)
Sr. Coordinator, Bank Operations KYC
Summary:
The Consumer Know your Customer (KYC) team is responsible for ensuring that the Retail Bank meets Anti-Money Laundering (AML) rules as dictated by regulations. Associates will have knowledge of AML and KYC programs, regulations, standards and compliance requirements and apply them to new and existing clients.
Work Setup: Work From Home (WFH). Candidates must be amenable to a night shift schedule.
General Responsibilities:

• Determine KYC requirements for customers based on type of structure and relationship
• Analyze, interpret and verify Customer Information Program (CIP) data for customers from documentary and non-documentary sources
• Review and complete Customer Information refresh requests from AML team
• Engage bankers and customers to obtain missing and/or account activity information
• Research external systems to capture customer information to facilitate customer contact as well as providing the ability to update our system of records
• Exhibit strong communication skills, problems solving, attention to detail with regards to interaction with our customers
• Collaborate within the team and across teams as part of process improvements and initiatives, as applicable
• May be assigned / rotated across related sub-functions, performs other job related duties from time to time
• The role involves a hybrid of handling inbound customer calls and managing back-office case files

Basic Qualifications:

• Two (2) years college level education or equivalent work experience
• At least two (2) years experience in a call center environment or any equivalent work experience
• At least one (1) year of experience using Microsoft Office or Google Suite
• Strong communication and problem solving skills

Preferred Qualifications:

• At least 1 year of customer service or banking experience

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).