- Hands-on experience working with Control-M in a production or enterprise environment.
- Practical experience with:
- Control-M job monitoring
- Job execution
- Job re-runs/restarts
- Job holds/releases
- Failed/abended job troubleshooting
- Job status monitoring
- Dependency troubleshooting
- Basic Control-M operational support
- Good understanding of batch processing and job scheduling concepts.
- Ability to independently troubleshoot operational issues rather than relying solely on a Control-M administrator or SME.
- Experience implementing operational changes related to batch jobs/schedules.
- Strong problem-solving and incident-troubleshooting skills.
- Good verbal and written communication skills.
- Ability to work directly with US-based stakeholders and participate in US-hours meetings when required.
- Willingness and ability to learn new enterprise platforms, particularly Freshworks/Freshservice.
- Prior experience with Freshworks / Freshservice.
- Experience supporting enterprise production/batch environments.
- Exposure to incident, change, and problem-management processes.
- Experience working with application, database, or infrastructure support teams.
- Basic scripting or automation knowledge.
- Experience working in an ITIL-based support environment.
- Experience supporting distributed teams across India and US time zones.
Skills Required
- Hands-on experience working with Control-M in a production or enterprise environment
- Experience with Control-M job monitoring, execution, reruns, restarts, holds, releases, status monitoring, dependency troubleshooting, and operational support
- Understanding of batch processing and job scheduling concepts
- Ability to independently troubleshoot operational issues
- Experience implementing operational changes related to batch jobs and schedules
- Strong problem-solving and incident-troubleshooting skills
- Good verbal and written communication skills
- Ability to work with US-based stakeholders and participate in US-hours meetings when required
- Willingness and ability to learn enterprise platforms, particularly Freshworks and Freshservice
- Prior experience with Freshworks or Freshservice
- Experience supporting enterprise production or batch environments
- Exposure to incident, change, and problem-management processes
- Experience working with application, database, or infrastructure support teams
- Basic scripting or automation knowledge
- Experience working in an ITIL-based support environment
- Experience supporting distributed teams across India and US time zones
What We Do
@TechBlocks we power the software defined industries (SDI) of today and tomorrow. We are a software engineering and consulting firm. We build modern digital value chains and businesses reimagined to create frictionless experiences for innovative monetization methods and drive unforeseen efficiencies. We are known to build world class custom platforms and products that are cloud native for some of the worlds largest brands. We are the go to technology partners for born in digital businesses that grew with us from "Concept to Commercialization" and have revenues between $100M - $10B. We help modern businesses transition just from a technology outsourcing mentality to help create globally distributed digital COEs and mature them. Our converged COEs that we create in partnership with our clients help power software factories that are extremely dynamic. We have created modern digital COEs and factories that are created with a single minded goal to future proof our clients businesses. Everything we do is centred around two philosophies and practices - Design Thinking and Lean Engineering. Whether it is building digital commerce platforms, marketplace for worlds largest retailers or smart utilities applications and products or digital health products/platforms that power wearables, patches or devices across healthcare landscape; we do it all with speed and sophistication that is unmatched in the industry
