Sr. Contract Specialist - Services

Qualifications:

• A combination of education, training and experience may be considered in lieu of a degree.
• 2-4 years of technology vendor relationship development experience.
• Demonstrated relatable business process experience.
• Must have a passion for learning and continued education regarding OEM service offerings and policies, overall WWT go-to-market strategy and the Information Technology industry.
• Ability to prioritize and perform work in required time frames.
• Capability to multi-task and adapt to change.
• Ability to communicate effectively and in a timely manner.
• Excels at speaking in front of customers, groups, and video calls.
• Strong Organizational Skills.
• Detail Oriented.
• Ability to problem solve and think creatively.
• A willingness to do whatever it takes to get the job done.
• Proactive attitude and work ethic.
• Must be a team player.
• Proficient PC Skills (Microsoft Word, Excel).
• Ability to work independently and/or on a team with minimal supervision.
• A subject matter expert in technology partner processes.
• Excellent communication skills.

Want to learn more about WWT? Check us out here:  https://www.wwt.com/about

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $76,000 to $95,000 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: Health and Wellbeing: Health, Dental, and 

• Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All! 

If you have any questions or concerns about this posting, please email [email protected].

Equal Opportunity Employer

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Why WWT?  

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe. Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities. With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada. Want to work with highly motivated individuals on high-performance teams? Join WWT today!

A Brief Overview

The Senior Contract Specialist Services role resides within our Sales Operations Service Contract & Licensing Operations team and interacts directly with Inside Sales, Procurement, WWT Account Managers, WWT Finance Teams, OEM Account Teams and end-user customers.

This role is responsible for owning service contract management, including contract consolidation and cleanup, quoting renewals, quoting new attach services required for true-ups, and all necessary reporting in support of customer engagement. The Sr. CSS will work directly with the customer, WWT and OEM account teams to ensure service contract renewals are quoted and provided to the customer to ensure on-time closure. The Sr. CSS will play a role in the strategic planning and positioning of service renewals, including customer meetings and presentations. They will also work with the WWT Inside Sales Representative and Procurement Specialists the orders are properly set up and ordered in our system.

This role is important for our overall success of achieving both team and corporate goals.

Detailed and timely communication is critical to the success of this role as well as the consistent execution of the responsibilities listed below.

Responsibilities

• Builds and maintains strong working relationships with WWT account teams, OEM account teams, internal operations and OEM operations teams.
• Assists the WWT business units with identifying and quoting OEM service contract renewals.
• Maintains expertise of the baseline processes pertaining to Quoting and Service Contract Management.
• Maintains proficiency in the use of OEM and WWT Service Contract Tools.
• Maintains good organizational skills to keep details organized for each opportunity or account in the Customer Profiles (deal id's, discounts, proper end-user information, contacts, co-term dates, contract numbers, standards).
• Runs and maintains reports as necessary for our customers for their OEM service contracts. Manage the monthly and quarterly meetings and true-up process for customers as applicable.
• Works to ensure renewals are quoted in a proactive manner (beginning 90-120 days prior to expiration) to ensure positive impact in our metrics with on-time bookings.
• Provides Renewal Status of Opportunities to SCLO Program Specialist as well as Management.
• Operates as a subject matter expert for our SCLO team, WWT account teams, internal operations teams and external customers for service offerings, contracts, policies and tools. Be able to discuss and demo our tools and processes.
• Works proactively with our Lifecycle Services Team to identify additional opportunities outside the basic renewal to drive additional value.
• Applies creativity when structuring deals and provides options for the customers based on their needs. Offers suggestions and advice around opportunities and options to our WWT and OEM account teams while driving higher margins.
• Brings innovation around current processes and customer offerings to improve the SCLO team's success and drive more value to our end user customer and OEM partners.