If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!
PURPOSE:
The Sr. CLM Analyst will be part of the operation of the Contracts team and will be responsible for assisting with Contract Lifecycle Management (CLM).
DUTIES:
Log, analyze, and monitor agreements reviewed by Contracts to identify trends, issues, and improvement opportunities.
Administer and maintain contract records, system configurations, workflows, users, groups, roles, and permissions within the CLM platform.
Configure and optimize workflows, reports, dashboards, and other CLM functionalities.
Provide user support.
Develop and maintain reports and metrics for operational and management reporting.
Support software upgrades, testing, implementations, and continuous improvement initiatives.
Develop and maintain system documentation, procedures, and best practices.
Understand and utilize SECU’s contract management software. Must adapt to evolving software functionality and stay abreast of an ever-changing technical environment.
Work closely with the VP - Contract Administration to communicate ideas and implement changes when needed.
Act in a professional manner on and off the job and be courteous and discreet in the performance of duties and hold information in strict confidence.
Accept special projects and perform other tasks as assigned.
REQUIREMENTS:
5+ years of experience.
Four-year degree from an accredited college or university.
Excellent reading and language comprehension skills with attention to detail.
Excellent communication and customer service skills.
Ability to organize work, prioritize multiple tasks, and perform routine duties independently.
Knowledge of financial institution systems and processes.
Highest level of integrity and objectivity.
Ability to remain flexible and adapt to changing departmental demands.
Dedication to SECU philosophy and work ethic.
Proficiency with Microsoft Office Suite.
Must be able to speak English fluently.
Ability to cooperate and collaborate with co-workers and be cordial in all interactions with co-workers and vendors.
PREFERRED SKILLS AND EXPERIENCE:
Experience in a position involving contract management.
Experience with Conga Contracts Management Software or other contract management software.
Experience with Rest API and Power BI.
JOB ENVIRONMENT:
Office setting with physical proximity to other employees. Some background noise from other employees, copy machine, and telephone.
PHYSICAL DEMANDS:
Must be able to comprehend phone calls and carry out verbal and written instructions.
May require a substantial amount of sitting.
Must be able to use hands and fingers to press keys on a computer keyboard to enter or retrieve information or press telephone key pad and lift receiver.
Must be able to lift up to 30 pounds.
SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
Disclaimer
State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.
Skills Required
- 5+ years of experience.
- Four-year degree from an accredited college or university.
- Excellent reading and language comprehension skills with attention to detail.
- Excellent communication and customer service skills.
- Ability to organize work, prioritize multiple tasks, and perform routine duties independently.
- Knowledge of financial institution systems and processes.
- Highest level of integrity and objectivity.
- Ability to remain flexible and adapt to changing departmental demands.
- Dedication to SECU philosophy and work ethic.
- Proficiency with Microsoft Office Suite.
- Must be able to speak English fluently.
- Ability to cooperate and collaborate with co-workers and be cordial in all interactions with co-workers and vendors.
- Ability to lift up to 30 pounds and perform frequent computer/phone tasks (physical demands).
- Experience in a position involving contract management.
- Experience with Conga Contracts Management Software or other contract management software.
- Experience with REST API and Power BI.
SECU Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SECU and has not been reviewed or approved by SECU.
-
Retirement Support — Immediate 100% vesting and a 200% employer match on employee 401(k) contributions from 1–5% of pay (up to a 10% employer match) stand out. This level of support is described as unusually rich among financial‑services employers.
-
Leave & Time Off Breadth — 11 paid holidays plus 16 floating‑holiday hours, paid parental and caregiver leave, bereavement and volunteer time, and PTO that can reach 32 days per year with carryover up to 280 hours. These provisions provide predictable time off and flexibility across life events.
-
Healthcare Strength — Medical (PPO or HDHP) with HSA/FSA options, dental including a minor‑child orthodontia option, and vision are available for employees and eligible dependents. Employer‑paid basic life/AD&D and short‑term disability, with subsidized long‑term disability, add robust income protection.
SECU Insights
What We Do
Even though we're North Carolina's largest credit union, we're still just "people helping people." We currently serve over 2.6 million members through more than 270 branch offices - and growing! Members have 24/7 access to account services from over 1,100 ATMs, as well as via phone, our website, and the SECU Mobile App. Since 1937, we've provided financial services to employees of the State of North Carolina, public boards of education, and employees of associations formed for the benefit of State employees, as well as their immediate family members. We are the trusted provider of financial services for millions of members. And, according to Forbes Magazine, we're the best credit union in North Carolina. State Employees' Credit Union (SECU) is an Equal Housing Opportunity lender and federally insured by NCUA. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
