Training & Policy Program Manager

Job Description:

Remitly's vision is to transform lives with trusted financial services that transcend borders. Since 2011, we have been tirelessly delivering on our promises to people who send money around the world. Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home. Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.

About the Role:

You will be reporting to the Director of Compliance Services, designing and executing a global compliance training and policy management framework to support first and second line teams across Remitly. The ideal applicant for this role will have previous work experience in the online payments/financial services industry.

You Will:

• Manage end-to-end development and execution of a strategic program for managing complex ecosystems of required training and policies, including building program frameworks, rolling out the program, and iterating on the program
• Collaborate with department heads and subject matter experts to identify training needs and to develop and implement training plans and schedules in alignment with organizational objectives
• Coordinate logistics for training delivery, with particular focus on ensuring high quality delivery via Remitly's Learning Management System
• Maintain training records and documentation and produce management reporting for senior leadership
• Evaluate the effectiveness of training programs and make recommendations for improvements.
• Stay informed about industry trends and best practices in training and development.
• Provide support and guidance to employees participating in training programs, addressing any concerns or issues that arise.
• Coordinate the review and approval process for new and updated policies, ensuring alignment with organizational standards
• Maintain a centralized repository of policies, ensuring accessibility and version control
• Coordinate policy training and awareness initiatives, including the development of training materials and presentations.

You Have:

• Bachelor's degree in Business Administration, Finance, or a related field or equivalent experience
• 3+ years of experience in program or project management, with a focus on developing and implementing process improvement initiatives from start to finish in an agile environment
• Demonstrated leadership capabilities, with a track record of building consensus and driving change in a collaborative environment
• Ability to solve complex issues with practical solutions in ambiguous situations
• Experience working in multicultural environments; you adjust your communication based on team member role type and background
• Proven ability to manage multiple priorities and drive projects to successful completion within established timelines
• Excellent verbal and written communication skills

Our Benefits:

• In Site Subsidized Meals
• Transportation
• Premium Language Bonus
• Employee Stock Purchase Plan (ESPP)
• Mental Health & Family Forming Benefits
• Private Life Insurance
• On site Clinic and Remitly Doctor
• Continuous learning tools & certification programs
• Reduced Working Hours per Week (from 48 to 40)
• Two consecutive days off

We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.