The Role
The Sr. Compliance Analyst manages compliance processes for Identity and Access Management, develops strategies, documents processes, reviews data for compliance, and participates in audits and policy development.
Summary Generated by Built In
Flexible Work Arrangement: HybridThe Sr. Compliance Analyst is responsible for securely managing the Account Authorization and associated compliance processes managed by the Identity and Access Management department. In support of PJM's Vision and Mission, the Sr. Compliance Analyst will work with the Manager, Identity and Access Management to develop, communicate and implement effective strategies that support short, mid- and long-term growth objectives that affect the continual operation and development of PJM's identity and access management compliance program.
Essential Functions:
Required:
Essential Functions:
- Reports to Manager, Identity & Access Management for work assignments and directly supports the manager in accomplishing both day-to-day operations and project level responsibilities as assigned.
- Has a thorough understanding of NERC CIP standard requirements owned by the Identity and Access Management Department and all compliance work performed by the department, and is able to apply that knowledge to develop and operate processes that support these requirements.
- Regularly reviews reports, outcomes and quality of data to ensure compliance and ensure proper operation of processes and systems.
- Develops and maintains quality metrics for Identity and Access Management Department compliance areas.
- Develops and documents processes and system improvements.
- Documents operational procedures and training for use by internal (departmental) and external (PJM) clients.
- Investigates and documents suspected violations and outcomes.
- Analyzes and develops reports for data requests from regulatory agencies internal and external.
- Participates in audits by outside agencies.
- Builds and develops strong relationships with ITS, Security and Human Resource personnel by providing superior customer support as demonstrated by clearly owning, resolving and communicating issues and problems; being responsive to needs, requirements, and deadlines; and generally promoting goodwill in a professional and trust-building manner.
- Participates in the development of policies, standards, and procedures for the department compliance program.
- Applies knowledge, skills and abilities to implement a process or procedure, timely and professionally.
- Other duties as assigned by manager.
Required:
- AS, Business, Information Systems or Equivalent work experience
- At least 5 years of experience IT security compliance related work
- Experience with identity management practices, focusing on access management and governance
- Experience in customer service/support
- Ability to produce high-quality work products with attention to detail
- Ability to visualize and solve complex problems
- Ability to operate in a confidential and controlled environment
- Experience using effective verbal and written communications skills
- Experience developing policies, procedures, standards or manuals
- Experience documenting and improving business processes
- Ability to use Microsoft Office Suite (MS-Word, MS-Excel and MS-PowerPoint)
- Ability to work in a team environment as a team member or as team leader
- Ability to work independently and to train, guide or assist others to perform complex assignments
- BS, Information Technology, Information Systems or Equivalent work experience
- 0-5 years of experience Identity and access management related work
- Experience with NERC Critical Infrastructure Protection (CIP) Standards
Skills Required
- AS, Business, Information Systems or Equivalent work experience
- At least 5 years of experience IT security compliance related work
- Experience with identity management practices, focusing on access management and governance
- Experience in customer service/support
- Ability to produce high-quality work products with attention to detail
- Ability to visualize and solve complex problems
- Ability to operate in a confidential and controlled environment
- Experience using effective verbal and written communications skills
- Experience developing policies, procedures, standards or manuals
- Experience documenting and improving business processes
- Ability to use Microsoft Office Suite (MS-Word, MS-Excel and MS-PowerPoint)
- Ability to work in a team environment as a team member or as team leader
- Ability to work independently and to train, guide or assist others to perform complex assignments
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The Company
What We Do
PJM Interconnection manages the high-voltage electric system that provides power to 65 million people in all or parts of 13 states and the District of Columbia. It's the largest power grid in North America. As a neutral, independent party, PJM administers a competitive wholesale electricity market. PJM’s long-term regional planning process provides a broad, interstate perspective that identifies the most effective and cost-efficient improvements to the grid to ensure reliability and economic benefits. PJM serves all or parts of Delaware, Illinois, Indiana, Kentucky, Maryland, Michigan, New Jersey, North Carolina, Ohio, Pennsylvania, Tennessee, Virginia, West Virginia and the District of Columbia. An independent board oversees PJM’s activities. Effective governance and a collaborative stakeholder process help PJM achieve its vision: “To be the electric industry leader – today and tomorrow – in reliable operations and efficient wholesale markets.”
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