Sr Community Marketing Manager - Puerto Rico

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Sr. Community Marketing Manager | Puerto Rico

The Sr Community Manager Manager is responsible for supervising and assisting CMAs and CMAs Supervisors. The Manager will assist with the set up, implementation and day to day coordination and operations of Community Marketing Programs along side its supervisors and team. 

PRINCIPAL RESPONSIBILITIES: (Include but not limited to:) 

• Book qualified tours in accordance with set guidelines 

• Be professional in nature; be approachable while meeting booth quotas 

• Work within Best Practice Guidelines and all Company
  and sales specific policies and procedures 

• Deliver required number of qualified tours to the sales site 

• Provide excellent customer service to all guests 

• Identify opportunities that are on the horizon and put together plans to capitalize on them 

• Bring fresh and new ideas to management that would be cost and/or time effective 

• Receive and handle rejections from prospects in a courteous and professional manner 

• Turn a negative response into opportunities which can be capitalized
  on 

• Work within a defined structure in a fresh, creative manner 

• Represent the Company in an ethical, moral and professional manner 

• Display a high level of loyalty and self-discipline and high integrity 

• Set goals to maximize production, while minimizing costs 

• Attend sales meetings and training sessions as directed 

• Interact favorably with all types of people, display excellent verbal communications skills. 

• Adhere to the set work
  schedule and for being on time for work 

• Attend all training and team meetings as required 

• Support the Company’s sales and marketing programs and strategies 

• Display a positive, courteous and respectful attitude towards the Company and team members 

• Ensure CMAs meet daily targets and attend to any concerns on the day 

• Ensure all prospects meet the Company’s tour qualification criteria and liaise with Sales staff if required 

• Ensure that the team provides quality customer service to potential sales
  guests 

• Represent the Company in an ethical, moral and professional manner 

• Promote a positive attitude within the team towards the Company and fellow team members 

• Employees must ensure they comply with WVRAP’s OH&S Policy, procedures and any reasonable instruction given by WVRAP. 

• Employees must not willfully place at risk the health and safety of themselves or any other persons in the workplace and to not willfully or recklessly interfere with or misuse anything provided for health and safety. 

• Display a Count On Me! service to all internal and external
  parties. 

• Display innovation through inspiring, creating and improving processes and products. 

• Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise. 

• Display leadership values by ensuring effective communication and respecting your peers and managers. Support others within the team and empower each other wherever possible. 
   

QUALIFICATIONS:

• Supervisory experience and ability to lead teams to achieve set goals 

• Ability to manage and motivate staff achieve set
  targets 

• Ability to supervise and interpret documents such as guidelines, instructions and manuals 

• Attention to detail and accuracy 

• Ability to draft process manuals and ad-hoc reports and correspondence 

• High level of analytical ability and comprehension skills 

• Sound problem solving and negotiating skills 

• Positive, energetic and enthusiastic attitude and ability to motivate others 

• Demonstrates exceptional customer service values 

• Demonstrated ability to assist guests and co-workers in a professional, helpful and positive
  manner 

• Sound communication skills 

• Ability to operate effectively in a fast-paced environment 

• Must be able to lift 25lbs

• Use of personal vehicle, valid driver's license and insurance required.

• Working knowledge of computer software and company specific applications 

• Full time availability for working weekends and holidays, daytime and nighttime required.

• High school or GED equivalent required.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.