Sr Commercial Excellence Analyst LATAM

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The Commercial Excellence Analyst will provide support to the Commercial function in the region (sales and marketing), through establishing a strong Livanova Business culture in all levels of the commercial organization, will implement programs for SFE and training and will ensure a strong CRM implementation across the region.

In this role, s/he will strategically contribute to consistently supporting a culture of continuous improvement, with an eye on reaching the optimum performance of our commercial organization to deliver growth and coordinating all commercial projects.

He/she will act as a business partner to the business leaders of the different regions and departments in designing, planning and implementing commercial processes, projects and initiatives to maximize business impact in all business units across the country.

As Commercial Excellence Specialist, will also be responsible for driving best-in-class standardized processes and tools to support performance excellence in SalesForce.com Utilization, Sales Cadence, Annual Strategic Planning and Commercial Projects coordination.

Major Accountabilities

CRM (SFDC)  

• Ownership of Sales Excellence tools (primarily SalesForce.com), including data stewardship and ticket resolution with Global Team. Coordination of all tool activities.
• Support and maintain SalesForce.com that aligns with global standardized support system. Enable SalesForce.com as the System of Truth for Prospective Business Opportunities: Analysis if pipeline accuracy, Analysis of pipeline health
• Champion implementation and adoption of the Sales Cadence Process localy by tracking, monitoring & reporting on KPI’s using dashboards to drive accountability and enable effective Root Cause Analysis and identification of best-in-class practices.
• Develop some key analytics based on CRM to provide the sales team easier tool to analyze business.
• Work with sales leaders to ensure CRM is the source of truth for each business, having all key parameters filled with the highest quality criteria to ensure Sales review by sales leaders.
• Drives effective adoption of CRM usage by the commercial teams, focus on segmentation, sales plan for focus products, goal planning, funnels/pipeline (HLM, Oxy, NM patient pipeline), coaching.

Sales Force Effectiveness & Training:

• Develop a strong collaborative relationship to understand regional issues and provide support to them through strategic guidance, tools and best practice to maximize the impact and efficiency of sales resource in the region;
• Collaborate on sales effectiveness priorities and initiatives to ensure the commercial engine/system is producing the greatest results for the region.
• Collaborate on process improvement priorities and initiatives to ensure that the regional commercial and functional teams.
• Coordinates coaching training & implementation
• Establish and maintain performance dashboards in commercial for the region.
• Assesses sales team skills, identifies gaps and areas for improvement and proposes corrective actions
• Support training modules with the NM and CP business to increase clinical, analytic, customer oriented and leadership competencies.

Commercial Projects Coordination:

• Assist project managers with scheduling, budgeting, and risk management
• Track project deadlines, submittals, and follow-ups with vendors and subcontractors
• Communicate with various departments and stakeholders

Background

Education

University degree in relevant business management, data analysis, project management.

Languages

Fluency in English and Spanish preferred

Experience/Professional requirement

• Based in São Paulo
• Minimum 4 years working experience in medtech/healthcare industry;
• Minimum 2 years proven and relevant work experience as a strategic business specialist/analist or relevant role;
• Experience with both direct organizations & distribution networks;
• Minimum 4 years SFE/market research experience;
• Strength of analytical skills and high learning agility;
• Affinity with CRM and Information Technology (IT) systems;
• “Can-do” attitude and customer-service orientation; as well as Flexibility; ability to adapt to changing priorities and objectives;
• Excellent knowledge of Excel is required (creating macros, pivot tables, graphics etc.) and PowerBI as user
• Available to travel 50% of the time
• PMO ability is desirable

Valuing different backgrounds:

LivaNova values equality and diversity. We are committed to ensuring that our recruitment process is fair, transparent and free from unlawful discrimination. Our selection process is driven by the key demands/requirements for the role rather than bias or discrimination on the basis of a candidate’s sex, gender identity, age, marital status, veteran status, non-job-related disability/handicap or medical condition, family status, sexual orientation, religion, color, ethnicity, race or any other legally protected classification.

Notice to third party agencies:

Please note that we do not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

Beware of Job Scams:

Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons posing as LivaNova recruiters or employees. The scammers may attempt to solicit confidential, personal information, such as a social security number, or your financial information. LivaNova will never ask for fees prior/during/after the application process, nor will we ask for banking details or personal financial information in return for the assurance of employment. If you are concerned that an offer of employment might be a scam or that the recruiter is not legitimate, please verify by searching for “See Open Jobs” on https://www.livanova.com/en-us/careers, and check that all recruitment emails come from an @livanova.com email address.