- Lead the delivery and operation of enterprise Data Analytics Platforms including Posit, Tableau Cloud, and Spotfire.
- Act as the primary interface between business stakeholders, Product Owners, Technical Leads, offshore development teams, CloudOps, and QA teams.
- Drive platform enhancements, onboarding, support, and adoption using an Agile product delivery model.
- Work directly with Clinical and Commercial stakeholders to understand requirements and translate them into actionable platform improvements.
- Demonstrate proactive, effective, and assertive communication to drive decisions, resolve issues, manage stakeholders, and ensure timely execution across cross-functional teams.
- Ensure platform services are delivered effectively within a regulated pharmaceutical environment.
Requirements
- Partner with Product Owners and Technical Leads to manage and execute platform roadmaps.
- Engage directly with Clinical and Commercial stakeholders to gather requirements, prioritize requests, and communicate progress.
- Drive discussions, align stakeholders, and proactively resolve delivery, operational, and platform-related challenges.
- Manage and coordinate offshore development teams to deliver enhancements and operational support.
- Facilitate Agile ceremonies including backlog grooming, sprint planning, reviews, and release planning.
- Maintain and prioritize platform backlogs using tools such as Aha! and Jira.
- Coordinate with CloudOps, Infrastructure, Security, and QA teams to remove delivery blockers and drive issue resolution.
- Monitor platform health, usage, adoption, and service delivery metrics.
- Support platform governance, user onboarding, access management, and change management activities.
- Ensure compliance with GxP, validation, audit, and quality processes.
- Drive continuous improvement initiatives to enhance platform performance, reliability, and user experience.
- Communicate effectively with technical and business teams at all organizational levels to achieve desired outcomes.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
- 6+ years of experience in analytics platforms, cloud platforms, or technology delivery roles.
- Experience working within Life Sciences, Pharmaceutical, Biotechnology, or Healthcare organizations.
- Hands-on familiarity with Posit, Tableau Cloud, and Spotfire platforms.
- Working knowledge of AWS cloud services, Kubernetes and cloud-based platform operations.
- Experience operating in Agile delivery environments using Aha! and Jira.
- Understanding of SDLC, platform operations, and support models.
- Familiarity with GxP, validation, change control, and compliance processes.
- Experience managing or coordinating offshore development teams.
- Excellent communication, stakeholder management, and influencing skills with a demonstrated ability to be proactive, assertive, and outcome-oriented.
- Ability to effectively challenge, negotiate, drive decisions, manage competing priorities, and work across business and technical teams to deliver results.
- Experience supporting Clinical, Commercial, or other regulated business functions is preferred
Benefits
CURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT. Our culture is unlike any other, one where we debate, challenge ourselves, and interact with all alike. We are a curious bunch, characterized by our passion to learn and spirit of teamwork. Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team’s knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 18 of the Top 20 Biopharma companies.
We look for Science – Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a “no doors” policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda – technical competency and cultural adaptability.
We offer a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts.
If you share these sentiments and are prepared for the atypical, then Zifo is your calling!
Zifo is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Skills Required
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
- 6+ years of experience in analytics platforms, cloud platforms, or technology delivery roles
- Experience working within Life Sciences, Pharmaceutical, Biotechnology, or Healthcare organizations
- Hands-on familiarity with Posit, Tableau Cloud, and Spotfire
- Working knowledge of AWS cloud services, Kubernetes, and cloud-based platform operations
- Experience operating in Agile delivery environments using Aha! and Jira
- Understanding of SDLC, platform operations, and support models
- Familiarity with GxP, validation, change control, and compliance processes
- Experience managing or coordinating offshore development teams
- Excellent communication, stakeholder management, and influencing skills
- Ability to challenge, negotiate, drive decisions, manage competing priorities, and work across business and technical teams
- Experience supporting Clinical, Commercial, or other regulated business functions
What We Do
Did you know that the saying ‘Curiosity killed the cat’ actually ends with ‘but satisfaction brought it back’? We suspect that the shortened version is the doing of grown-ups suppressing the innately curious child inside them! For us at Zifo, we take curiosity as unbounded - it is a celebrated value. Curiosity does wonderful things - drive exploration, accelerate learning, inspire better solutions, lead to innovation, drive conversations. We believe that the scientific community’s most important duty to the world is to stay curious. And this is what we do at Zifo. We have a global presence of over 1000 employees spread across our offices in US, UK, France, Germany, Switzerland, Japan, China, Canada, Singapore & India. We offer services in areas such as Scientific Informatics, Lab Informatics, Clinical Biometrics, Regulatory Compliance including Computer System Validation and Genome Informatics across 20+ countries. Our customers include 7 of the Top 10 global Bio-pharma companies. We are listed as 'Technology Fast 50' by Deloitte for 9 consecutive years (2012-2020) and as one of the 'Best Places to Work' for the past five years. We strive to stay curious, day in and day out. Asking the right questions, and listening to provide the right solutions. Write to us at [email protected].
