The Role
As a Sr Cloud DevOps Engineer, you will design, build and manage AWS cloud infrastructure, develop CI/CD pipelines, and ensure automation and security best practices for AI services.
Summary Generated by Built In
Department:
TechnologyOur Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
As a Sr Cloud DevOps Engineer Global supporting the Agentic AI – Customer & Commercial Pod, you’ll play a key role in building and operating the cloud infrastructure and automation that enables intelligent, Customer‑facing AI experiences at scale. In this role, you’ll design, develop, and evolve secure, reusable AWS‑based infrastructure, CI/CD pipelines, and DevOps tooling that support agentic AI services from development through production. Partnering closely with application Engineers, Security Teams, and Architects, you’ll help translate complex AI platform needs into resilient cloud patterns that are easy to deploy, operate, and scale. You’ll act as a cloud subject matter expert—leading design reviews, applying best practices for automation, reliability, and disaster recovery, and ensuring infrastructure supports rapid experimentation without sacrificing security or stability. This role offers the opportunity to operate at the intersection of advanced AI capabilities and modern DevOps engineering—helping Southwest deliver fast, intuitive digital experiences that evolve alongside our Customers’ needs.
Responsibilities
- Evaluate cloud services and architecture to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- Implement automation tools and frameworks for automatic code deployment (CI/CD)
- Work with the development team to deploy and manage tools that support SDLC automation, configuration management, and release management
- Understand technical architectures with automation to support complex delivery across a wide range of digital and enterprise applications
- Lead the design, development, and evolution of cloud infrastructure
- Establish and/or follow procedures and standards to ensure high quality and quantity of work
- Establish or follow prioritization processes to drive work with a sense of urgency about getting work completed
- Consult with stakeholders to specify requirements and solutions which address business challenges and opportunities
- Serve as a subject matter expert in cloud infrastructure, performing design reviews and consulting with your teams to ensure design best practices
- Maintain business continuity and disaster recovery processes
- May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
- Knowledge of AWS Infrastructure as a Service Automation tools like Cloud Formation
- Ability to understand AWS compute, data sources, security technologies
- Knowledge of infrastructure-as-code (IAC)
- Skilled in deployment strategies using Docker for containerization
- Ability to understand the monitoring and management of the build and deployment processes and infrastructure
- Ability to analyze services to ensure security best practices are followed
- Ability to mentor and guide team members' learning, including introducing new ideas and technologies
- Ability to anticipate business needs and lead a team towards identifying and solving cross-domain problems
- Skilled in automated testing solutions for unit testing, integration testing and system testing
Education
- Required: Bachelor's degree in Computer Science, Engineering, Information Systems or related field and/or equivalent formal training
Experience
- Required: Advanced-level experience, seasoned and specialized knowledge in Cloud software or DevOps
- 5-7 years of relevant work-related experience
- Proven ability to design and build enterprise AWS infrastructure and cloud capabilities for services running on AWS, partnering with app/security/architecture teams
- Strong experience implementing automation frameworks/tools for automatic code deployment (CI/CD) and managing tooling that supports SDLC automation, configuration management, and release management.
- Ability to create re-usable and secure infrastructure patterns that business applications can consume (repeatable environments, consistent standards, secure defaults)
- Comfortable owning the lifecycle in a DevOps culture: architecture, design, development, implementation, and ongoing operations—including evaluating alternative solutions and tradeoffs
- Preferred:
- Hands-on experience with CCP Next and Terraform/Terragrunt-style modular infrastructure patterns, including working through CCP Next intake + operating in those guardrails
- Familiarity deploying/operating infrastructure for AWS Bedrock AgentCore–based services (runtime/gateway/identity/memory/guardrails) or equivalent “agent platform” primitives
- Experience building pipelines with quality gates (tests, security scans, promotion criteria) aligned to enterprise patterns (e.g., CI/CD stages, scanning, integration tests, staged deploys)
- Ability to support AI workloads with measurability/traceability hooks (so teams can monitor quality and behavior in production) and partner effectively with AgentOps-style needs
Other Qualifications
- Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information
- Ability to work extended hours as needed
Southwest Airlines is an Equal Opportunity Employer.
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Skills Required
- Bachelor's degree in Computer Science, Engineering, Information Systems or related field
- 5-7 years of relevant work-related experience in Cloud software or DevOps
- Proven ability to design and build enterprise AWS infrastructure
- Strong experience implementing automation frameworks/tools for automatic code deployment
Southwest Airlines Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Southwest Airlines and has not been reviewed or approved by Southwest Airlines.
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Pay Growth & Progression — Pay progression is described as materially improving after major 2024 union agreements, especially for pilots and flight attendants. Compensation satisfaction is framed as stronger over time as step scales and seniority accumulate.
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Retirement Support — Retirement support stands out through a dollar-for-dollar 401(k) match and the presence of profit-sharing contributions that can add to retirement savings. Stock purchase access is also positioned as an additional ownership-oriented component of total rewards.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle value is elevated by extensive space-available travel privileges and broad travel-related discounts that can materially offset personal travel costs. Recognition mechanisms like points-based rewards are also positioned as an added lifestyle-oriented perk.
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The Company
What We Do
At Southwest Airlines we connect People to what’s important in their lives—that also means connecting our Employees to what’s important in their lives! Our Employees value the opportunity to work hard, be creative, and have fun on the job. Southwest Airlines recognizes, respects, and values differences. By fostering a culture that embraces and utilizes our diversity, we create competitive advantages in teamwork and innovation that contribute to our overall success.
