As a key member of our managed services team, you will assist in the creation, migration and support of critical client IT infrastructure and applications leveraging your expertise across on-premises, hybrid, and cloud technologies. In this role you will provide thought leadership and hands-on technical execution to optimize client environments and ensure robust, scalable solutions that need their needs.
Responsible for:
· Analyze, implement, support, and provide recommendations for cloud-based (AWS) and or on-premises solutions to clients
· Network infrastructure design, implementation, and management and administration of Cisco, Sonicwall, Dell etc.
· Design and Deploy infrastructure to host new and existing line of business applications both on-premises and in the cloud (AWS)
· Maintain infrastructure and networking best practices to ensure system security
· Monitor and test system recovery accordance with the company’s disaster recovery and business continuity strategies
· Work with our Technical Account Managers and Customers to provide recommendations and technology roadmaps to meet customers' business needs
· Work with our team to design cloud infrastructure that follows well-architected guidelines
· Actively participate in team meetings and cross functional interactions
· Keep team members and supervisors informed of progress and issues
· Actively contribute to client project status meetings
· Contribute to R&D projects to validate/invalidate new services and solutions for IS catalog
· Contribute to internal process improvement projects
· Update, improve and leverage customer runbooks
· Providing off-hours support on a rotational basis (on-call)
· Off-hours maintenance may be required on an as needed basis.
How you will be successful:
· Become familiar with a wide variety of IT infrastructure, networking, security, AWS cloud solutions, etc. to support diverse customer environments.
· Build trust and satisfaction by being responsive, understanding needs, and providing clear communication.
· Timely responses to email, phone, Slack communications
· Provide Excellent diagnosis and problem solving across many technologies is critical for identifying and resolving incidents efficiently.
· Leverage tools and scripts to automate repetitive tasks that improves productivity and reliability
· Solve problems in a collaborative, team environment.
· Maintain proficiency with tooling used by the Managed Services Team. This includes remote monitoring management (RMM), and ticketing systems.
· Must be able to self-manage and calmly handle multiple customer environments and simultaneous.Multi-tasking is often needed to handle multiple customer environments and simultaneous issues.
· Keeping customers' infrastructure secure and compliant should be a priority
· Must obtain and/or maintain relevant advanced technical certifications in areas such as cloud computing, containers, and orchestration within 6-12 months.
·
What experience you’ll need
· Bachelor’s Degree or 10+ years related experience(Computer Science, Information Technology, or another relevant program)
· 5+ years professional IT experience
· 3+ years professional experience with AWS
· Experience Architecting complex solutions on AWS cloud platform,containers, orchestration using EKS, ECS etc.
· AWS Cloud Practitioner Certification required, Solutions Architect Associate in a plus
· Office 365 and other on-premise technologies
· Experience with infrastructure as code tool like Cloudformation or Terraform etc
· Experience in common scripting languages (SQL, Oracle, Postgres SQL
· CCNA or VCP preferred, but not necessary
Top Skills
What We Do
Innovative Solutions is focused on helping every small to midsize business, across the U.S. and Canada, leverage the power of the cloud to drive business growth. As an AWS Premier Tier Services Partner, we specialize in cloud consulting, cloud migrations, cloud optimization, and cloud-native development.
At Innovative, the customer always comes first. There is no ‘one size fits all’ mentality. Our team is flexible and will work with you to navigate the cloud in a way that aligns with your individual business needs. From the very first interaction, and every step along the way, we’re committed to doing what’s right for your business, your productivity, and your bottom line.