Sr. Clinical Program Coordinator

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CORE JOB SUMMARY                                                                                                                                                                                                   

The Senior Clinical Program Coordinator acts as a lead in the development, organization, production, and evaluation of a variety of health promotion and educational program offerings for patients in the assigned unit. Moreover, this employee provides a broader oversight to daily program activities in support of the University’s mission. The Senior Clinical Program Coordinator evaluates the financial performance of programs to meet departmental goals and assist in the development of short- and long-range budgetary planning.

CORE JOB FUNCTIONS                                                                                                     

Supervises, directs, and coordinates assignments for the given program. Trains, develops, and empowers staff to effectively perform their jobs. Evaluates program effectiveness, analyzes results, and recommends appropriate action. Coordinates program activities with other program, department or staff activities, ensuring optimum efficiency. Acts as a main point of contact for project funders, advisors, speakers, and participants, and recruits program participants, members, and volunteers. Oversees various personnel actions, including but not limited to, hiring, performance appraisals, disciplinary actions, termination, employee time records, and other related activities. Develops cooperative relationships with patients and families by projecting a positive image and creating a professional atmosphere. Develops program communications and promotional literature for distribution, including newsletters, brochures, and flyers. Prepares and presents periodic reports, financial statements, and records for management or outside agencies. Makes suggestions to leadership including the process changes that will improve overall performance. Maintains required records and reports statistics for administrative, quality assurance, and safety and control purposes. Maintains patient confidentiality as well as the confidentiality of hospital business information. Oversees the maintenance of established supply levels in unit and supply rooms. Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS                                                                                                    

Education:

Bachelor’s degree in relevant field

Experience:

Minimum 3 years of relevant experience

Knowledge, Skills and Attitudes:

• Ability to communicate effectively in both oral and written form.
• Ability to handle difficult and stressful situations with professional composure.
• Ability to maintain effective interpersonal relationships.
• Ability to understand and follow instructions.

DEPARTMENT ADDENDUM

Department Specific Functions

• Assist Clinical Program Manager as assigned.
• Assist Manager with development of best practices for departmental sub-specialties.
• Assist with establishing procedures to ensure reproducibility of each sub-specialty service.
• Meet with outside vendors as requested/needed when manager is not available.
• Assist in training employees on the importance/performance of tasks.
• Assist manager to create/run reports for review of sub-specialty service performance.
• Provides support to the clinical operation for their assigned sub-specialty sections by liaising between pathologists, clinical areas (internal/external), customer care, histology, and ancillary laboratories.
• Assist with expediting or facilitating clinical sample requests by coordinating with histology lab, sub-specialty, or customer care teams.
• Obtaining and examining all relevant information to assess validity of complaints from patients, clinical staff, and physicians to determine possible causes, and identify solutions.
• Contacting clinical staff/faculty on behalf of sub-specialty in response to inquiries.
• Reviewing assigned service line pending lists (UM & JMH) and conferring with pathology attendings and trainees regarding delays and escalations.
• Processing of pathologist-initiated send out orders (e.g. NGS) and monitoring of send out portals to integrate results into EMR (UCHART), and LIS (CoPath).
• Preparing sub-specialty TB and associated documents in a timely fashion as well as approving or denying add-on requests by clinical teams.
• Processing in-house (add-on) testing requests made by clinicians.
• Overseeing of all client & personal consult cases for completeness, material return, and resulting.
• Review of sub-specialty add-on testing approval & QA forms for completeness.
• Processing of private and client autopsies; documentation and release of results (may depend on specialty).
• Maintains Research/Educational Databases (may depend on specialty).
• Identify cases for Research Projects (may depend on specialty).

• Protects sensitive patient medical records through the strict following of the Health Insurance Portability and Accountability Act (HIPAA) protocols.
• Completion of all additional duties & projects, as assigned by manager, in a timely fashion.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

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