Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.
Every day we perform better because of how we work together, as one team, each the best at what we do. We bring a wide range of talented experts together across a wide range of business-critical services that support our business. Every role within Corporate is vital to furthering our vision of Shortening the Distance from Lab to Life®.
Discover what our 29,000 employees, across 110 countries already know.
WORK HERE MATTERS EVERYWHERE
Why Syneos Health
- We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
- We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
- We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong.
Job Responsibilities
Subject matter expert in assigned solutions, understanding the capabilities of the system(s) or dashboard, underlying data, and reporting capabilities. Responds to customer support inquiries in a timely manner. Develops increased knowledge based on previous inquiries and information shared by business or system experts.
Core Technical Skills
- SQL proficiency (joins, window functions)
- Power BI Desktop expertise (DAX, data modeling, Power Query/M)
- Data modeling best practices (star schema, fact/dimension design, RLS)
- ETL/data preparation across multiple sources
Analytical & Problem-Solving
- Strong requirements-gathering skills, with the ability to engage business stakeholders, extract reporting needs, and translate them into clear KPIs and report logic
- Generate insights and tell a clear data story
- Troubleshoot and optimize DAX and semantic models
Communication & Collaboration
- Strong stakeholder engagement skills
- Clear documentation (data dictionaries, logic definitions, usage notes)
- Ability to work cross-functionally with IT, SMEs, and business leaders
Preferred / Value-Add
- Databricks experience (notebooks, Unity Catalog)
- Power Apps/Power Automate experience (workflows/forms integrated with Power BI)
- Copilot / AI-assisted analytics skills (DAX authoring, natural language insights, automated documentation)
• Participates in new projects as required for clinical system or clinical reporting. This includes requirements gathering, liaising with Information Technology (IT) if needed, process considerations and delivering the requested solution. Participates in the testing and validation efforts to ensure quality. Supports analysis of findings and retesting once resolved.
• Run and disseminate routine reports. Updates report based on business feedback or enhancement request. Provides a review of changes and updates data where required.
• Triages, reviews, and responds to requests for ad hoc metrics or reporting requests. May handle more complex reporting needs requiring review with business stakeholders.
• Strong understanding of source data. May develop new reports, customized query or dashboard in support of specific reporting requests, partnering with senior team members as needed. Use agile development methodologies to quickly support business needs.
• Finds opportunities to streamline operations through data flows or workflow tools.
• May act and perform duties of Module Owner Liaison.
• Deliver prompt and efficient user support, investigating and resolving reported data discrepancies and issues. Address complex technical or data-related issues as required.
• Development and delivery of training efforts for internal and external customers. Develop and maintain training materials to ensure user understanding and proficiency. May lead trainings for Business Unit stakeholders and functional teams.
• Responds to Service Desk tickets routed to the department system queues. Consistently keep users and support tickets updated with troubleshooting details and ongoing research progress until a resolution is reached.
• Attends meetings as required, preparing necessary updates, and completing all assigned action items. Following up with appropriate Management and / or stakeholders as appropriate.
• Uses effective customer-oriented communication skills to respond within agreed upon timeframes, utilizing most appropriate method of communication based on urgency and type of information neededGet to know Syneos Health
Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.
No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.
http://www.syneoshealth.com
Additional Information
Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.
Top Skills
What We Do
Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.
We bring together a talented team of professionals, who work across more than 110 countries, with a deep understanding of patient and physician behaviors and market dynamics.
Together we share insights, use the latest technologies and apply advanced business practices to speed our customers’ delivery of important therapies to patients.
Syneos Health supports a diverse, equitable and inclusive culture that cares for colleagues, customers, patients, communities and the environment.
