Job Summary:
As a Sr. Client Technology Management Engineer, you will bring a solid background in current technologies, working as a direct point of contact for our clients to address their business needs through technology. You will act as a Senior Engineering resource when interfacing with assigned clients, providing guidance to address complex architectural and technological challenges. To join our team you should be a critical thinker, attentive to the needs of our clients, and be capable of articulating technology to audiences with varying degrees of technical knowledge. Our ideal candidate will also have familiarity with the alternative investment industry, specifically hedge funds, private equity, venture capital, family office, etc.
Responsibilities (including, but not limited to the following):
- Address ongoing issues and provide solutions for clients that improve the overall platform
- Work directly with client approvers to identity a wide range of technical pain points and either resolve through existing technology, or research and identify alternate options to meet their business needs
- Work with vendors and coordinate on escalated issues internally in a timely fashion
- Ownership and follow up of pending issues to resolution
- Tailor technology to adapt to client-specific business requirements
- Root cause analysis of systemic issues for clients
- Evaluate and deliver 3rd-party software integrations not currently resold/supported by Abacus
- Collaborate with other Senior Engineering and Cloud Architect team members to deliver solutions to clients
- Note common client requests as potential product and platform enhancement opportunities
Skills
- Must be able to articulate complex technologies to a broad audience
- Ability to deliver bespoke technology solutions for clients
- Ability to work under pressure and with short deadlines
- Highly logical thinker and skilled in identifying root cause
- Must have availability to occasionally work nights and some weekends
- Strong multidisciplinary background in IT Infrastructure
- Strong technical skills with public cloud, such as Office 365 and Azure in particular preferred
- Strong technical skills Windows Server Technologies, including Active Directory
- Strong technical skills in Exchange Online preferred
Qualifications
- Minimum 3-4 years' experience in a client facing technology position
- Minimum 5-10 years’ experience in an system engineering position
- Experience in the financial sector a plus
- Experience working at an MSP a plus
- Certifications a plus (MCSE, MCAA, VCP, CCP)
- Ability to work EST hours
The Benefits of Working for Abacus:
- Competitive compensation
- Exposure to diverse array of technologies
- Part of a supportive, friendly team of experienced technicians that aim to deliver exceptional service
- Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO
- Opportunities to further technical education through online courses and Employee Certification Program
Top Skills
What We Do
Abacus Group, LLC is a leading provider of hosted IT solutions and service focused on helping alternative investment firms by providing an enterprise technology platform specifically designed for the unique needs of the financial services industry. The innovative and award-winning Abacus Cloud platform allows investment managers to source all technology needs as a service, offering the capacity to scale on demand to meet current and future cybersecurity, storage and compliance requirements. The company has offices in New York, NY; San Francisco, CA; Boston, MA; Dallas, TX; Greenwich, CT; Los Angeles, CA; Charlotte, NC; and London, England. For more information, visit www.abacusgroupllc.com
