The Opportunity
Leads and provides technical expertise on complex claims, coaches and supports claims staff, ensures compliance with claims standards, and partners with stakeholders to drive effective claims management and development.
What to Expect
- Provide ongoing coaching and instructions in the investigation/adjustment of large and complex claims
- Direct handling of large or complex claims
- Reviewing risks and exposures on large and complex losses and provide technical leadership to claims personnel
- Provide feedback and guidance to Team Leaders regarding the claims staff's performance
- Provide technical support to the Line Managers
- Liaising with Underwriting online-specific technical matters
- Work with Claims Representatives to set and maintain accurate reserves
- Ensuring corporate claims standards, policies and procedures are adhered to
- Overseeing and undertaking file reviews and audits, completing reports, outlining findings and assisting with corporate audits
- Assist Team Leaders with staff development by participating and developing action plans to resolve litigation files
- Liaise with Claims Technical Advisors on matters relating to line-specific policies, procedures and standards
- Provide relevant updates for industry, legal and corporate developments to the region through in-house seminars and/or communications
What You Bring
- Completed university degree or college diploma or CIP designation
- Minimum 5 years of experience in accident benefits and dealing with large losses and complex claims and a similar length of experience managing claims through the dispute resolution process
- An understanding of the Statutory Accident Benefits Schedule
- Good oral and written communications skills, influencing and coaching abilities
- Prior supervisory level experience and the ability to provide technical guidance to team members would be a strong asset
- Professional, friendly and courteous in all interactions - whether with customers or co-workers
- Performs well in a busy operation and remains calm under pressure
- Able to make sound decisions in a timely manner, at times with limited information
Team player adaptable to a changing environment
Salary Range: $88,000- $138,000
About UsActual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.
This position is being posted to fill an existing vacancy.
Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.
What’s in it for you?
- Hybrid work schedule for most roles
- Company share ownership program
- Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services
Go ahead and expect a lot — you deserve it.
It’s better here — but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.
Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].
As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.
Background checks
This role requires successful clearance of background checks (including criminal checks and leadership references).
#LI-Hybrid
About the TeamSkills Required
- Completed university degree, college diploma, or CIP designation
- Minimum 5 years' experience in accident benefits and managing large, complex claims
- Experience managing claims through the dispute resolution process
- Understanding of the Statutory Accident Benefits Schedule
- Strong oral and written communication, influencing, and coaching skills
- Prior supervisory-level experience or ability to provide technical guidance to team members
- Ability to perform under pressure and make timely decisions with limited information
- Team player adaptable to changing environments
- Successful clearance of background checks (including criminal checks and leadership references)
What We Do
Definity Financial Corporation is the parent company to some of Canada’s most long-standing and innovative property and casualty insurance brands and companies, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. We focus on making insurance better for our customers, our employees, our broker partners, and our communities. Our promise to employees is to provide a workplace that’s collaborative, ambitious, rewarding, and empowering. Our inclusive environment provides the space to innovate with colleagues and implement even better ways of doing things. We invest in our employees’ growth and development and help them thrive. With our flexible, hybrid work arrangements, total rewards packages, company share ownership program, and emphasis on work-life balance, it’s better here. If you’re looking for a career where your perspective and expertise are valued, you’ll find it here at Definity.
.png)
