This is an opportunity to help shape secure, seamless customer identity experiences at Manulife by delivering capabilities across authentication, MFA, consent, and account recovery. You will contribute directly to our mission of making decisions easier and lives better by reducing friction and fraud, improving reliability, and ensuring compliance across our digital channels. Partnering with engineering, security, and compliance, you’ll translate requirements into actionable delivery and measurable outcomes using IBM Security Verify, RSA, LexisNexis, and Azure. In this role, you’ll gain hands-on experience with modern CIAM standards, cloud services, and risk orchestration while growing your product ownership and stakeholder leadership skills.
Position Responsibilities- Maintain and prioritize the feature-level backlog for CIAM capabilities (authentication, MFA, consent, account recovery) using IBM Security Verify and RSA.
- Author clear user stories and acceptance criteria; align non-functional requirements (performance, security, resiliency) and coordinate sprint ceremonies.
- Integrate LexisNexis risk/identity services and define signal ingestion and decisioning rules; partner with compliance for KYC and fraud controls.
- Configure and validate standards-based integrations (OIDC/OAuth2, SAML, SCIM, JWT, WebAuthn/FIDO2); ensure robust token/session lifecycles.
- Track and report KPIs (login success, MFA challenge/pass rates, abandonment, latency, defects); run experiments/A-B tests to improve outcomes.
- Collaborate with Security, IAM, Architecture, and application teams; support incident response, release readiness, and documentation.
- 3–5 years of experience in product ownership, business analysis, or technical delivery roles; 2+ years in CIAM/IAM preferred.
- 2+ years hands-on with CIAM platforms or MFA solutions (e.g., IBM Security Verify, RSA SecurID) and risk/identity services (e.g., LexisNexis).
- Working knowledge of OIDC/OAuth2, SAML, SCIM, JWT, and modern authentication flows; familiarity with WebAuthn/FIDO2.
- Experience delivering on Azure (App Services, Functions, API Management, Key Vault) and collaborating with engineering teams.
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent experience.
- Experience configuring IBM Verify journeys/policies, RSA auth policies/tokens, and integrating LexisNexis KYC/risk signals.
- Exposure to adaptive MFA, device intelligence, bot mitigation, and fraud detection orchestration.
- Familiarity with observability tools (Azure Monitor, App Insights, Datadog/Splunk) and CI/CD (Azure DevOps/GitHub).
- Financial services/insurance experience or other regulated environments; privacy/data residency knowledge.
- Certifications: CSPO/SAFe POPM, Microsoft Azure (Fundamentals/Associate), identity/security certifications.
- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.
The role being advertised is an existing vacancy.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].
Referenced Salary Location
Boston, MassachusettsWorking Arrangement
Salary range is expected to be between
$107,450.00 USD - $199,550.00 USDEmployees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.
Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.
We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.
Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify
Company: John Hancock Life Insurance Company (U.S.A.)Skills Required
- 3-5 years of experience in product ownership, business analysis, or technical delivery roles
- 2+ years in CIAM/IAM preferred
- 2+ years hands-on with CIAM platforms or MFA solutions (e.g., IBM Security Verify, RSA SecurID)
- Working knowledge of OIDC/OAuth2, SAML, SCIM, JWT, and modern authentication flows
- Experience delivering on Azure (App Services, Functions, API Management, Key Vault)
- Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent experience
Manulife Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Manulife and has not been reviewed or approved by Manulife.
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Healthcare Strength — Healthcare coverage is portrayed as comprehensive, spanning medical, dental, prescription drugs, vision, critical illness, and short- and long-term disability. Mental-health support is emphasized via EAP-style services and high annual coverage limits in some regions, alongside wellness programs and navigation tools.
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Retirement Support — Retirement offerings are positioned as a meaningful part of total rewards, including group RRSP/defined contribution pension options and employer matching in some cases. Ownership-related programs such as share purchase/stock options are also described as available for eligible employees.
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Flexible Benefits — Benefits are described as robust and flexible, with customizable packages and spending-account style options in some plans. Digital tools (mobile app/claims) and reward-linked wellness programs are framed as making benefits easier to use and more engaging.
Manulife Insights
What We Do
Manulife is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We have more than 40,000 employees, over 116,000 agents serving ~34 million customers worldwide, and over $1.3 trillion in assets under management and administration. Visit www.Manulife.com to find out more. For Manulife terms of use, please visit http://bit.ly/SM_Terms
