Sr. Chargeback Analyst

This role has the possibility to become Hybrid located at: 100 Throckmorton Street, Fort Worth, TX 76102BENEFITS ELIGIBILITY -> DAY ONE WHO YOU ARE:

Are you extremely organized? Can you focus on the details? Do you take initiative to learn new things? Do you enjoy reviewing information at length? Do you have the ability to understand rules and regulations and then apply that to make sound business decisions?

ABOUT US:

Deluxe Merchant Services+ is a complete payment processing solution that accepts a wide range of payment methods, simplifies PCI compliance and deposits money in your bank account while delivering smooth checkout experience.

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RESPONSIBILITIES:

A Sr. Chargeback Analyst will work all card brands (Amex/Visa/MC/Discover, and Pin Debit) and understand the rules and regulations within each card brand.

• Handle escalated calls & review escalated cases from the level 1 Specialists

• Responsible for training new team members on the daily tasks

• Work chargeback cases from start to finish which includes, merchant notification of the chargeback, gather required information for the dispute category code, review documentation to make a sound educated decision and represent the case to the card brand.

• Communicate the outcome of the case back to the merchant/sales

• Manage relationships with merchants and sales offices by answering incoming emails and calls

• Educate merchants and sales offices on chargebacks and the rules and regulations of the card brand

• Monitor escalated cases/calls from Level 1 Specialists

• Manage all pre-arbitration/arbitration cases received from the Visa, MC, Discover, Pin Debit

• Daily settlement (Incoming/aging/resolution & balancing numbers for the department daily)

BASIC QUALIFICATIONS: (Minimum Requirement)

• Education and Experience: Associate’s Degree and 0 years experience; OR HS/GED AND 2 years relevant experience

• Customer Service experience

• Excel and Word experience

• Must be 18 years of age or older

PREFERRED QUALIFICATIONS: (Desired but not Required)

• 2 years in Chargebacks or related field

• Experience analyzing information to make sound decisions

• Knowledge of card brands rules and regulations.

• Strong verbal and written skills

Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
EOE/Minorities/Females/Vet/Disability

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected].