The Sr. Change Manager is responsible for the facilitation and support of the CME Group IT Change Management function. This role focuses on ensuring that IT Change Management processes are applied to all configuration changes within CME’s controlled environments. You will utilize ServiceNow to manage the change lifecycle, identifying risks and ensuring regulatory compliance while supporting the continued operations of all CME Group Systems.
What You’ll Get
- A supportive environment fostering career progression, continuous learning, and an inclusive culture.
- Broad exposure to CME's diverse products, asset classes, and cross-functional teams.
- A competitive salary and comprehensive benefits package.
Explore our full range of benefits
What You’ll Do
- Process Support: Partner with POD teams and Engineers to facilitate the change process, ensuring continuous deployment delivery remains safe and structured.
- ServiceNow Coordination: Manage the day-to-day entry, tracking, and movement of change requests within ServiceNow, assisting users and support groups with platform navigation.
- Policy Application: Apply defined deployment windows and IT policies to change requests to ensure alignment between technology and business goals.
- Risk Review: Evaluate eCAB and Expedited change requests to confirm that necessary risk reviews and documentation are present before approvals are granted.
- Stakeholder Engagement: Participate in Strategic Release Management (SRM) meetings to provide transparency on major changes and coordinate downtime with impacted teams.
- Compliance Maintenance: Ensure all regulatory and compliance requirements are met by keeping Change Management records and Confluence documentation accurate and audit-ready.
What You’ll Bring
- Experience: 3–5 years of experience in IT Change Management or a related IT support function within a professional environment.
- ServiceNow Proficiency: Practical, hands-on experience using ServiceNow (or a similar ITSM tool like Remedy) to log, track, and manage change requests.
- Operational Mindset: A clear understanding of the ITIL framework and its practical application in managing risks associated with system changes.
- Detail Orientation: The ability to maintain precise documentation and follow strict procedural guardrails to meet regulatory standards.
- Collaborative Communication: The ability to work effectively across technical teams to ensure changes are understood, documented, and executed without disrupting operations.
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CME Group is committed to offering a competitive total rewards package for our employees that recognizes their contributions to the business and reflects our long-term investment in their future. The pay range for this role is $89,300-$148,900. Actual salary offered will be dependent on a wide array of factors including but not limited to: relevant experience, skills, education and comparison to internal employees (where relevant). Our compensation program also includes an annual target bonus opportunity for all employees, as well as the opportunity to become an owner in the company through our broad-based equity program. Through our benefits program, we strive to offer flexibility, value and choice. From comprehensive health coverage, to a retirement package that includes both a 401(k) and an active pension plan, to highly competitive education reimbursement provisions, paid time off and a mental health benefit, CME Group offers a holistic benefits package for our team and their dependents.CME Group: Where Futures are Made
CME Group is the world’s leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it – all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we’re looking for more.
At CME Group, we embrace our employees' unique experiences and skills to ensure that everyone’s perspectives are acknowledged and valued. As an equal-opportunity employer, we consider all potential employees without regard to any protected characteristic.
Important Notice: Recruitment fraud is on the rise, with scammers using misleading promises of job offers and interviews to solicit money and personal information from job seekers. CME Group adheres to established procedures designed to maintain trust, confidence and security throughout our recruitment process. Learn more here.
What We Do
As the world's leading derivatives marketplace, CME Group (www.cmegroup.com) is where the world comes to manage risk. CME Group exchanges offer the widest range of global benchmark products across all major asset classes, including futures and options based on interest rates, equity indexes, foreign exchange, energy, agricultural commodities, metals, weather and real estate. CME Group brings buyers and sellers together through its CME Globex® electronic trading platform and its trading facilities in New York and Chicago. CME Group also operates CME Clearing, one of the world’s leading central counterparty clearing provider in the world, which offers clearing and settlement services for exchange-traded contracts, as well as for over-the-counter derivatives transactions through CME ClearPort®. These products and services ensure that businesses everywhere can substantially mitigate counterparty credit risk in both listed and over-the-counter derivatives markets.
