Sr. Business Technical Analyst

Job Description
Company Description:
McDonald's growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald's will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.
McDonald's Global Technology is here to power tomorrow's feel-good moments.That's why you'll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we're digitizing the Golden Arches. Combine that with our unparalleled global scale, and we're reshaping all areas of the business, industry and every community that is home to a McDonald's restaurant. We face complex tech challenges every day. But that's where our diverse and talented teams come in. They're made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.
Check out the McDonald's Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.
Job Description:
Global Technology forging the way
The Technology team leads our digital transformation with innovative tech like AI and edge computing. At McDonald's you'll solve technology innovation challenges at an incredible scale, and work across global teams who are ready for for a challenge. This provides access to exciting career paths for technologists. It's bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.
Are you passionate about technology and eager to make a significant impact on a global scale? We are looking for a dynamic and self-motivated individual to join our US Technology Solution Readiness team as a Senior Business Technical Analyst. In this role, you will lead a team of Business Analysts focused on gathering requirements, defining acceptance criteria, and deploying innovative technology solutions to our Restaurant and Consumer platforms. You will play a crucial role in transforming business requirements into innovative technology solutions, including edge transformation initiatives. This is an exciting opportunity to be at the forefront of McDonald's technological evolution and help shape the future of our global operations. Join us at our Global Headquarters in Chicago, IL, and be part of a team that values creativity, collaboration, and continuous improvement.
Accountabilities & Responsibilities:

• Authority in providing business and operational direction on business requirements, change requests, and technical designs for current functionality and future improvements.

• Elicit, assess, and define business requirements with strong organizational skills to deliver requirements within specified timelines.

• Demonstrates Operations focus by understanding the given and potential needs and taking action.

• Strong technology background with the ability to visualize and interpret business to technology.

• Strong collaboration skills and able to adapt their means of communications for both written and verbal, and engage in active listening.

• Established ability to build relationships with Global Technology internal and external stakeholder partners.

• Obtain continual feedback from field end users and maintain enhancement requests and assist with prioritization of restaurant technology applications.

• Ability to train and share key knowledge to bring new employees/consultants up to speed on technology and processes.

• Provide frequent feedback to the team to increase productivity, improve performance, and develop skill sets.

Technical Requirements:

• System Integration: Experience in integrating various systems and platforms, including cloud services (AWS, Azure, Google Cloud).

• Data Analysis: Strong skills in data analysis and visualization tools such as Tableau, Power BI, or similar.

• Software Development Lifecycle (SDLC): Deep understanding of SDLC processes, including Agile methodologies. Experience with tools like JIRA, Confluence, and Git.

• API Management: Experience in designing, developing, and managing APIs.

• Cybersecurity: Knowledge of cybersecurity principles and practices to ensure the security of technology solutions.

• Technical Documentation: Ability to create detailed technical documentation, including system architecture diagrams, data flow diagrams, and technical specifications.

• Testing and Quality Assurance: Experience in developing and executing test plans, including unit testing, integration testing, and user acceptance testing (UAT). Proficiency in automation testing tools and frameworks such as Selenium, Appium, or similar. Experience in writing automated test scripts and integrating them into CI/CD pipelines.

• SaaS (Software as a Service): Experience in working with SaaS platforms, including deployment, management, and integration of SaaS solutions.

• Project Management: Strong project management skills with experience in managing complex technical projects.

Benefits eligible : Yes
Bonus eligible : Yes
Long term incentive eligible : Yes
The expected salary range for this role is $112,860 - $143900 per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.
Qualifications:
Basic Qualifications:

• 5+ years in Business Analyst/Business Technical Analyst experience.

• Ability to lead and collaborate with a diverse work group.

• Must be capable of prioritizing requirements based upon the Business and Deployment needs.

• Conduct a thorough formal review to identify impacts and integration points with other products.

• Proven ability to effectively self-direct, and manage, and prioritize multiple projects/issues with a high degree of complexity in a fast-paced and changing environment.

• Proficient with Microsoft Office, including Word, Excel, PowerPoint, Teams, and Visio.

• Able to manage their time effectively in a changing environment.

• Work with management to adapt to obstacles and complete sprint releases.

• Ability to solicit and communicate business expectations and build strong client and stakeholder relationships.

• Demonstrates ability to communicate complex concepts to our Business Partners and Leadership.

• Participates in sprint reviews and leading demos of new functionality to stakeholders.

• Current on writing business requirements to include user stories and use cases.

• Willingness and ability to live the McDonald's values every day: Serve, Inclusion, Integrity, Community, and Family.

• Ability to effectively synthesize information.

• Adapts quickly to new or changing conditions.

Preferred Qualifications:

• Prefer experience in Quick Service Restaurant industry.

• 2+ years of experience in being Agile - helpful to have used JIRA and Confluence tools.

Additional Information:
Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.
Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.
Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald's long-term incentive plan.
McDonald's is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald's provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com . Reasonable accommodations will be determined on a case-by-case basis.
McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.