Sr. Business Systems Analyst

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. 
 

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

F5 is seeking a Senior Business Systems Analyst (Sr BSA) with a focus on Oracle Finance to join our Revenue team. You will serve as the functional expert, gathering and translating Business requirements into system solutions. This role will provide dedicated support for our Booking and invoicing processes within Oracle EBS and Oracle Fusion. Systems under the care of a Sr BSA must operate effectively and reliably through scalable solutions and complex architectures that encompass modern technologies. You will work closely with technical and non-technical teams within the organization to facilitate the design and implementation of solutions, drive automation initiatives, and monitor and maintain the performance of critical systems.

What You’ll Do  

• Support and maintain technology systems to ensure optimal performance, reliability, and security. 

• Collaborate with business stakeholders, solution owners and solution architects, to configure and optimize platform settings to meet business needs. This includes configuring workflows, automation, and integrations with other systems. 

• Partner with cross-functional teams to design and implement scalable and robust system architecture to improve services on an ongoing basis 

• Support and maintain technology systems to ensure optimal performance, reliability, and security. 

• Build and deploy technology solutions translated from user stories and requirements. Manage the system lifecycle from implementation to shut down and decommissioning. 

• Scale systems sustainably through mechanisms such as automation and evolve systems by fostering changes that improve velocity. Leverage automation and configuration management to streamline systems administration. 

• Troubleshoot and resolve complex issues, including systems failures, connectivity problems, and performance bottlenecks. 

• Collaborate with cross-functional teams to design and implement scalable and robust system architectures. 

• Evaluate and recommend new solutions, tools, and methodologies to enhance system efficiency, security, and productivity. 

• Monitor system performance and proactively identify potential issues, generate meaningful reports, and implement preventive measures to maintain system health and uptime. 

• Conduct performance tuning and optimization activities to maximize system efficiency and response times. 

• Respond to and help manage incidents. Participate in RCA activities and assist with defining SLOs and SLIs for business stakeholders. 

• Implement and enforce security best practices to protect our systems, data, and infrastructure against unauthorized access, cyber threats, and vulnerabilities. 

• Create and maintain comprehensive knowledge bases for system documentation, including standard operating procedures, configurations, and troubleshooting guides, to support end-users' ability to use the systems effectively. 

• Participate in on-call rotation for production support. 

• Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies. 

• Performs other related duties as assigned. 

Qualifications

• Experience as a Business Systems Analyst or Functional Consultant in a corporate finance environment.
• Experience with configuration and implementation of Oracle EBS (Order Management and Receivables) and/or Oracle Cloud Financials (RMCS).
• Strong functional understanding of core financial accounting principles and Order to Cash process.
• Experience creating, updating and escalating Oracle Service Requests.
• Excellent analytical, communication, and interpersonal skills, with the ability to manage and interact with stakeholders.
• Bachelor’s degree in Finance, Accounting, Information Systems, or a related field.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.  F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting [email protected].

Business/Job Title: Sr Business Systems Analyst - Oracle RMCS 

Position Summary 

As a Sr Business Systems Analyst, focusing on Oracle Revenue Management Cloud Service (RMCS), you will be responsible for ensuring the reliability, availability, and scalability of critical systems and SaaS platforms. Systems under the care of a Sr BSA must operate effectively and reliably through scalable solutions and complex architectures that encompass modern technologies. You will work closely with technical and non-technical teams within the organization to facilitate the design and implementation of solutions, drive automation initiatives, and monitor and maintain the performance of critical systems. 

What You’ll Do  

• Support and maintain technology systems to ensure optimal performance, reliability, and security. 

• Collaborate with business stakeholders, solution owners and solution architects, to configure and optimize platform settings to meet business needs. This includes configuring workflows, automation, and integrations with other systems. 

• Partner with cross-functional teams to design and implement scalable and robust system architecture to improve services on an ongoing basis 

• Support and maintain technology systems to ensure optimal performance, reliability, and security. 

• Build and deploy technology solutions translated from user stories and requirements. Manage the system lifecycle from implementation to shut down and decommissioning. 

• Scale systems sustainably through mechanisms such as automation and evolve systems by fostering changes that improve velocity. Leverage automation and configuration management to streamline systems administration. 

• Troubleshoot and resolve complex issues, including systems failures, connectivity problems, and performance bottlenecks. 

• Collaborate with cross-functional teams to design and implement scalable and robust system architectures. 

• Evaluate and recommend new solutions, tools, and methodologies to enhance system efficiency, security, and productivity. 

• Monitor system performance and proactively identify potential issues, generate meaningful reports, and implement preventive measures to maintain system health and uptime. 

• Conduct performance tuning and optimization activities to maximize system efficiency and response times. 

• Respond to and help manage incidents. Participate in RCA activities and assist with defining SLOs and SLIs for business stakeholders. 

• Implement and enforce security best practices to protect our systems, data, and infrastructure against unauthorized access, cyber threats, and vulnerabilities. 

• Create and maintain comprehensive knowledge bases for system documentation, including standard operating procedures, configurations, and troubleshooting guides, to support end-users' ability to use the systems effectively. 

• Participate in on-call rotation. 

• Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies. 

• Performs other related duties as assigned. 

What You’ll Bring 

• Demonstrate knowledge of Oracle EBS platform and connected applications.  

• Demonstrate expertise in accounting principles and Order to Cash process flow.
• Proven experience managing or supporting end-to-end Order Booking and revenue processes, including contract review, billing, and revenue reporting. 

• Strong business acumen with the ability to translate complex accounting issues into actionable insights for cross-functional teams. 

• Expert knowledge in technology systems including infrastructure or SaaS platforms. 

• Familiarity with compliance and regulatory guidelines  

• Demonstrated ability to work both independently and as an integral member of an agile team 

• Proficient communication, planning, problem solving, trouble shooting, and organization skills 

• Flexibility to adapt to changing project requirements and timelines 

Qualifications 

• BS/BA or equivalent work experience 

• 8+ years experience in Systems Engineering, or a similar role in a technology environment 

• Experience programming in and administering Oracle EBS (Order Management and Receivables modules and Oracle Fusion (RMCS) instances. 

• Additional experience supporting Oracle Cloud (RMCS) and Oracle EBS (Order Management, Receivables modules.).

• Technical confidence and familiarity with DevOps tools. 

• Strong proficiency in scripting and/or programming languages. 

• Hands on experience with technology systems tools, protocols, and platforms. 

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.  F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting [email protected].