Sr. Business Systems Analyst

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

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About the Team

It's fun to work in a company where people truly believe in what they're doing. The Workday Education team creates and delivers engaging and innovative learning solutions to help customers, partners, and employees make the most of Workday’s unified solution. The Workday Education Learner Experience team manages the infrastructure, systems, and programs that support Education’s global business. Workday Education’s primary purpose is to support the development of a thriving community of Workday competent professionals.

About the Role

As a Senior Business Systems Analyst on the Data Governance and Sales Systems team, you will be responsible for the administration, maintenance, and optimization of Workday Education's sales systems (i.e. Salesforce, Apptus, and Credly) and associated functionality (eCommerce, Partner Portal, and Customer Center). You will partner closely with stakeholders across Workday Education, Business Technology, and Product teams to not only analyze current processes and identify opportunities for system and tool enhancements, but also implement new technologies and functionality. You will be a key contributor to our team, working within a dynamic environment to understand and document the business system needs of Workday Education as we scale our business. This is an excellent opportunity for a motivated individual to learn and grow within a critical function of our company.

Responsibilities:

• Lead strategic initiatives by collaborating with business partners and stakeholders to deeply understand business processes, strategic goals, and identify critical gaps.

• Proactively identify opportunities for large-scale process improvements and new initiatives, leveraging a deep understanding of business operations and industry best practices.

• Partner with the Systems Operations team to architect comprehensive solutions by translating complex business requirements into clear and concise documentation, including detailed business requirements documents (BRDs), user stories, process flows, and advanced data diagrams. Ensure these solutions are designed to significantly improve efficiency, the overall customer and partner experience, and align with the long-term business strategy.

• Oversee and champion documentation standards for system configurations, integrations, and troubleshooting procedures. Develop and lead enablement and training programs for both new and existing systems, mentoring junior team members.

• Drive cross-functional projects as a lead or subject matter expert (SME) on initiatives that impact integrations, data integrity, contract fulfillment, e-commerce, and all customer and partner-facing applications. 

• Provide strategic oversight and guidance on the troubleshooting and resolution of complex system issues, acting as a liaison between the business and technology teams to ensure rapid and effective resolution.

• Support user acceptance testing (UAT) efforts to validate that system changes not only meet defined business needs but also achieve strategic objectives and deliver tangible business value.

You will:

• Get it Done: Successfully focus to deliver end-to-end solutions, working through a wide range of challenges and opportunities, across multiple teams and organizations. Demonstrate success in achieving results beyond expectations.

• Be a Problem Solver: Apply exceptional problem-solving skills to work through difficult challenges.

• Communicate: Regularly communicate expectations and requirements equally well with business and technology teams, writing well-reasoned proposals.

• Collaborate: Attain consensus and sign off from partners with a shown ability to work across teams to develop the best possible results.

• Stay Organized: Excel at multitasking in a fast-paced environment with a high rate of change. Always think about what is coming and plan with the future of the business in mind.

About You

Basic Qualifications

• 6+ years Business Analyst experience, preferably supporting enterprise-sized organizations.
•  2+ years experience working with Salesforce.
• Bachelor degree, or equivalent, and relevant working experience.
• Ability to analyze complex system flows and data concepts.
• Strong communication and interpersonal skills with the ability to interact effectively with various stakeholders.
• Ability to learn quickly, follow instructions, and take ownership of assigned tasks.  
• Advanced understanding of process mapping and documentation.

Other Qualifications

• Salesforce certification is a plus
• Experience with tools for documentation and collaboration (e.g., Confluence, Jira).
• Attention to detail with the ability to analyze and solve complex problems as well as provide documentation, guidance and instruction to users.
• Demonstrated ability to learn and embrace new technologies, applications, and solutions.

Our Approach to Flexible Work
 

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!