Sr Business Systems Analyst

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.

We’re actively seeking a talented Sr Business Systems Analyst to join our Workforce Benefits Division in Newport Beach, CA. This role is hybrid. We believe in empowering our employees to get work done both in and out of the office.

As a Sr Business Systems Analyst in our Workforce Benefits Division, you will be instrumental in analyzing, enhancing, and optimizing business processes and systems to drive operational efficiency in the insurance domain. With a strong foundation in insurance administration systems, you will analyze complex workflows, support seamless integration across platforms, and translate business requirements into technical solutions that enhance our service offerings. Collaborating with cross-functional teams—including front-end developers, administrators, and key stakeholders—you’ll help architect, implement, and maintain robust systems that support our commitment to exceptional customer experiences and efficient, compliant operations.

How you’ll help move us forward:

• Insurance Administration Expertise: Leverage knowledge of insurance administration systems to support policy management, claims processing, billing, and enrollment functions, ensuring system design aligns with regulatory and business requirements.
• Cross-Functional Collaboration: Partner with UX/UI designers, developers, and business stakeholders to refine and optimize insurance-specific workflows, driving improvements that align with industry standards and regulatory compliance.
• Technical Leadership: Utilize your experience to mentor and guide junior analysts in system analysis and process optimization tailored to insurance workflows, fostering best practices in the team.
• Process Improvement: Work with teams to design, document, and implement streamlined business processes and workflows that enhance operational efficiency, such as claims processing, underwriting, and policy renewals.
• Requirement Gathering and Documentation: Engage with business stakeholders to gather and document insurance-specific requirements, ensuring clarity for both business and technical teams.
• System Integration: Collaborate with IT professionals to ensure efficient data flow across core systems, including customer relationship management (CRM), claims, billing, and policy administration.
• Continuous Problem Solving: Identify and resolve complex technical issues specific to insurance operations, including claims, policy, and billing systems, promoting continuous improvement.

The Experience You Bring:

• Bachelor’s degree in Business Administration, Computer Science, or a related field.
• 6+ years of professional experience in business systems analysis, ideally within insurance or financial services.
• Proficiency in insurance administration, policy management, and billing systems.
• Expertise in process modeling, requirements elicitation, and systems analysis specific to insurance.
• Strong understanding of data integration within insurance technology stacks, including CRM, claims, billing, and underwriting systems.

What Makes You Stand Out:

• Advanced degree in Business Administration, Computer Science, or a related field.
• Certification in Business Analysis (CBAP) or insurance-specific certifications.
• Experience in the insurance industry, with a focus on policy administration and claims systems.
• Strong problem-solving abilities and proactive, detail-oriented approach to systems analysis and optimization.

You can be who you are.

People come first here. We’re committed to a diverse, equitable and inclusive workforce. Learn more about how we create a welcoming work environment through Diversity, Equity, and Inclusion at www.pacificlife.com. What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife.

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Base Pay Range:

The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

$108,000.00 - $132,000.00

Your Benefits Start Day 1  
 

Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off

• Paid Parental Leave as well as an Adoption Assistance Program

• Competitive 401k savings plan with company match and an additional contribution regardless of participation

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.