Sr Business Systems Analyst

Company: CGL
Department: IT - Ind Life Sol Del
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: This role operates in English.
Additional Information: This role is currently vacant

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy.  That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose.  The best part is that you will work with people that care passionately about you, our clients and our communities.

Our Information Technology team aspires to be a leader in applying technology to power business strategies. We connect concepts with solutions to create value and efficiencies for our clients, employees, and communities. Our success is driven by our skilled and diverse team who are passionate about excellence, innovation, and agility.

The Senior Business Systems Analyst is a key liaison between business clients and IT areas regarding highly complex projects for enhancements or new development. The incumbent plays an integral role by employing an in-depth understanding of the business functions and processes, and application of technology, to articulate and analyze client requirements, deliver clear and concise documentation and functional specifications, and work with development teams to affect solutions. At this senior level, the Senior Business Systems Analyst participates in or leads projects that involve multiple integrated systems and business areas and are high complexity and risk. Also, as a senior member of a project team, the incumbent contributes to standards and provides guidance and mentorship to other business systems analysts. 

• In depth understanding of Agile principles and guidelines are required. 
• Story writing and testing User Stories along with working knowledge of Acceptance Test Driven Development or Test-Driven Development (ATDD/TDD) are required.
• Experience with Azure DevOps, Gherkin, Feature Files, Microsoft SQL, Test automation framework (Playwright) and AI Enabled tools (MS Copilot) is an asset.

• Participate in the development of business cases and other information needed by management to select and prioritize business and technical systems initiatives, working with business and IT managers, project managers, application architects and solution designers.

• May oversee medium-to-large sized projects, including task delegation, scope control, adherence to schedule and budget, management of changes/issues/risks, and communications/reporting activities.
• For highly complex projects/initiatives, engage stakeholders and facilitate large- group sessions with business partners and other BSAs across business lines to gather, document, and validate detailed requirements, eliciting the essential needs of the system and stakeholder expectations.
• Manage and support business process design activities, working with process stakeholders and employing sophisticated tools to perform detailed definition and analysis of business functions and processes, ensuring that requirements for modified systems/processes meet business needs, and that appropriate process documentation and training exists.
• Lead the review, assessment and selection of solutions, as well as configuration and customization design decisions, acting as intermediary between client and IT teams and guiding a team of BSAs in technical solution design activities (e.g. clarifying requirements, refining/documenting data and business rules, communicating technology constraints, creating proposals and negotiating alternative solutions, and defining recommendations).
• For complex system testing, act as test analyst, including developing or reviewing detailed test plans/cases/scripts/practices for completeness, coordinating efforts of multiple testers (such as other BSAs) during execution, and managing resolution of any defects encountered during testing to ensure that requirements are met.
• Participate in implementations as required, providing guidance and verification.
• Play a lead role in the continuous improvement of the BSA practice by researching best practices, devising improvements, piloting new techniques, and creating more effective processes (e.g. streamlining testing processes). 

• Degree or diploma in Business or Computer Science with at least 5 -7 years relevant experience, or equivalent combination of education and experience.
• Designation in business analysis and/or project management.
• Advanced knowledge of business analysis practices, especially requirements planning, elicitation, management, design, analysis, documentation, and communication.
• Advanced knowledge of SDLC methodologies, processes, and tools as well as project planning methodologies and Lean process improvement tools and techniques.
• Insurance and Financial Services experience along with Acord XML Insurance Standards would be an asset..

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.    
• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.  
• You have strong communication skills to clearly convey messages and explore diverse points of view.   
• You build trusting relationships and provide guidance to support the development of colleagues. 

• You will travel occasionally.  
• Extended work hours, including evenings and weekends, may be required.  
• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate. 

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Salary information​

Expected salary range $72,847 - $121,411

Salary placement​

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.​

Incentive/Variable pay ​

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.

​