At Cengage, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
Our culture values inclusion, engagement, and discoveryOur business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/.
We are seeking a Senior Business Systems Analyst to collaborate with team members from Sales, Marketing, Customer Success, Finance, and Technology. You will develop scalable business processes and Salesforce solutions that enhance efficiency, support growth, and improve the experience for our internal users.
This role is perfect for someone who enjoys tackling complex business challenges, converting business needs into technical solutions, and promoting ongoing enhancement throughout the lead-to-cash lifecycle.
What You'll Do Here:- Build positive relationships with business leaders and cross-functional teams to understand strategic goals, operational challenges, and business needs.
- Facilitate discovery sessions and requirements workshops to find opportunities for process improvements and system enhancements.
- Convert business needs into functional requirements, user stories, process documentation, data flow diagrams, business process maps, data mapping specifications, and acceptance criteria.
- Serve as the primary liaison between business collaborators and technical teams throughout the project lifecycle.
- Analyze current business processes and build scalable, future-state workflows that streamline operations, improve data quality, and reduce manual effort.
- Partner with Salesforce Administrators, Developers, Architects, Product teams, and Project Managers to implement and improve Salesforce solutions supporting Go-to-Market (GTM) processes.
- Support improvements across Salesforce Sales Cloud, including automation, workflows, security, reporting, and data management.
- Evaluate solution options by balancing business requirements, user experience, scalability, and long-term maintainability.
- Develop and maintain documentation for essential GTM business workflows and Salesforce functionality.
- Write user stories with clear acceptance criteria and support testing, user acceptance testing (UAT), defect management, and production releases.
- Identify and recommend opportunities to automate manual processes, simplify workflows, improve user adoption, enhance operational efficiency, and standardize business processes through governance.
- Bachelor's degree in business, Information Systems, Computer Science, or a related field, or equivalent professional experience.
- Over 10 years of experience working as a Business Systems Analyst, Business Analyst, or Systems Analyst.
- Practical experience providing support for Salesforce Sales Cloud and associated business applications.
- Experience collaborating with Sales, Marketing, Customer Success, Finance and CRM teams.
- Strong business process analysis and process improvement skills.
- Experience gathering, documenting, and managing business and functional requirements.
- Experience working within Agile delivery teams.
- Excellent communication, facilitation, and collaborator management skills.
- Familiarity with Jira, Confluence, Visio, and Smartsheet.
Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.
Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at [email protected].
About CengageCengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
Compensation
At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
In this position, you will be eligible to participate in the company’s discretionary incentive bonus program. This position's bonus target amount, which is not guaranteed and is dependent on individual performance and overall company results among other factors, is provided below.
15% Annual: Individual Target$88,600.00 - $115,200.00 USD
Skills Required
- Bachelor's degree in Business, Information Systems, Computer Science, or related field, or equivalent experience.
- Over 10 years of experience as a Business Systems Analyst, Business Analyst, or Systems Analyst.
- Practical experience providing support for Salesforce Sales Cloud and associated business applications.
- Experience collaborating with Sales, Marketing, Customer Success, Finance, and CRM teams.
- Strong business process analysis and process improvement skills.
- Experience gathering, documenting, and managing business and functional requirements.
- Experience working within Agile delivery teams.
- Excellent communication, facilitation, and stakeholder/collaborator management skills.
- Familiarity with Jira, Confluence, Visio, and Smartsheet.
- Ability to write user stories with clear acceptance criteria and support UAT, defect management, and production releases.
Cengage Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cengage Group and has not been reviewed or approved by Cengage Group.
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Leave & Time Off Breadth — Paid parental leave and company-designated wellness time off (including a year-end week off) stand out as notable time-away benefits. Flexible work positioning (virtual-first/remote-first) further increases the practical value of time-off and work-life support.
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Wellbeing & Lifestyle Benefits — Workplace mental-health support appears to be a meaningful part of the rewards package, reinforced by external recognition for mental-health practices. Wellness-oriented programs and designated wellness days contribute additional lifestyle value beyond cash pay.
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Inclusive Benefits Coverage — Benefits and policies signal strong inclusion positioning, supported by external equality recognition. Family-related supports (e.g., fertility resources and parent support) also broaden who can benefit from the package.
Cengage Group Insights
What We Do
With more than 100 years of serving learners, Cengage Group is a global edtech company that enables student choice. No matter how, where, when or why someone wants to learn, our portfolio of education businesses supports all students, from middle school through graduate school and skills education, with quality content and technology. Collectively, our three business units – Cengage Academic, Cengage Work, and Cengage Select – help millions of students each year in more than 125 countries achieve their education and career goals and lead choice-filled lives. Visit us at www.cengagegroup.com
Why Work With Us
Our employee experience centers around a shared purpose: to help millions of learners achieve their dreams and improve their lives through education. Whether you want to make a difference in the world or start a fulfilling career in edtech, we focus on providing our employees with meaningful work while empowering them with resources to succeed.
