Senior Business Partner SaaS Sales Learning

Build your best future with the Johnson Controls team 

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! 

What we offer: 

• Competitive salary 

• Paid vacation/holidays/sick time 

• Comprehensive benefits package including 401K, medical, dental, and vision care 

• On the job/cross training opportunities 

• Encouraging and collaborative team environment 

• Dedication to safety through our Zero Harm policy 

Is This For You?

Are you an expert in technical sales and ready for something different? Would you enjoy passing your knowledge along to the next generation of talent? Are you passionate about growing SaaS business? Do you have a background in building solutions / domain and believe in the synergy with SaaS? Are you excited about enabling global sales teams with confidence, skills, and tools to succeed in a fast-paced, tech-driven environment?

The future is being built today, and Johnson Controls is making that future more productive, secure, sustainable, and far safer. We are harnessing the power of cloud, the Internet of Things, and user design thinking to deliver intelligent buildings and smart cities that connect communities in ways that make people’s lives – and the world – better. The Business Partner – SaaS Sales Learning role will be a critical enabler and change influencer as Johnson Controls pursues this mission.

Your challenge will be to influence, design and develop digital (SaaS) sales learning experiences to grow our SaaS business. You will be immersing yourself in the Digital (SaaS) business to identify underlying challenges to enable business growth via SaaS capability building programs for frontline sellers. You will influence digital (SaaS) learning deliverables by consulting with business partners (product managers, product portfolio leaders, digital commercial leaders, digital field operations leaders etc.), and collaborating with fellow learning team members, to develop impactful learning experiences for frontline employees. You will leverage your consultative skills, strong learner-focused mindset, business acumen, a willingness to act amid ambiguity, strong project management skills and the ability to operate in a fast-paced, cross-functional environment. You will leverage your strong building domain knowledge to bridge the gap with SaaS. Does this sound like you? If so, keep reading!

What Impact Would You Have?

Everyone wants to feel like they’re having an impact. In this position, you absolutely will. You will have the opportunity to:

• Translate complex technical concepts into practical, learner-friendly experiences, you’ll help sales teams not only understand our solutions but also drive revenue growth and customer satisfaction

• Drive digital (SaaS) learning excellence by using data to lead engaging and effective learning / enablement solutions.

• Immerse yourself in the end-to-end process of identifying a business need, partnering with sponsors to design training and change solutions, and ensuring effective learning gets delivered to audiences and maintained over time.

• Impact frontline employees and leaders to build new skills, improve their ways of working and strengthen their performance.

• Investigate new opportunities and develop effective training that is impactful and inventive.

• Align your ingenuity and innovative ideas with the global strategic plan of the business.

• Learn on a day-to-day basis about how Johnson Controls products and technology support our customers’ business objectives and are propelling the industry forward.

• Directly impact key performance indicators such as digital (SaaS) opportunity growth, digital (SaaS) adoption and retention rate etc.

The future is being built today, in this role, you’ll be at the heart of this transformation—empowering sales teams, influencing adoption of groundbreaking SaaS solutions, and shaping the way communities around the world live and work. Your work will directly empower global sales teams to confidently position SaaS-enabled smart building solutions, accelerate adoption of digital platforms, and create meaningful outcomes for customers.

How Will You Accomplish This?

Business Partner, Consulting and Training Development:

• Act as a trusted learning consultant to sales, product, engineering, and customer success teams, ensuring content reflects real business needs

• Translate complex smart building SaaS concepts into clear, compelling learning that sticks.

• Build strong relationships with key stakeholders within each of the stakeholder departments, including Management and Subject Matter Experts (SMEs).

• Identify, assess, and analyze business requirements and training gaps to design effective learning solutions

• Build and monitor training roadmap for specific roles with area of focus

• Design training programs for new hire and tenured employees within roles, leveraging content from SaaS learning team along with partnering with the global team members.

• Apply the JCI learning design approach to provide blended learning solutions for the learners that can be easily updated and repurposed to stay current with product, sales tools and process changes

• Lead the update and continuous development of sales learning curriculum and learning journeys

• Contribute to the evolution of our global sales learning strategy by bringing insights from facilitation, coaching, and learner engagement

• Program Management & Training Delivery

• Project manage the training programs end-to-end while interfacing with internal and external partners to achieve program objectives

• Delivers learning sessions, which may include live classroom sessions and web-based learning sessions (synchronous or asynchronous). Flexes instruction and facilitation style and approach to fit the needs of the audience, the content, and the technology.

• Facilitates learning of materials, processes, systems that have advanced level content and/or facilitate learning in multiple areas of expertise.

• Deliver engaging learning experiences through formal training programs, product walkthroughs, and interactive sessions

• Develops subject matter expertise in new sales methodologies, technology, products, or processes and be the subject matter expert in the development of learning materials for these new areas using the Learning & Development Process.

• Arranges for an appropriate learning environment for the presentation of material, which may include room arrangement, audiovisual equipment, technical equipment, web access, handouts, etc.

• Evaluate existing programs for effectiveness, and redesign solutions when necessary; leverage a variety of measurement and evaluation techniques to obtain and use data to drive your learning curriculum impact

• Measures result of sales training using appropriate methods for determining participant reaction, amount of learning, and ability to demonstrate new skills in the classroom setting.

• Reports results of measurements and evaluations to appropriate Program Leaders, Learning and Development Managers. Develops and presents recommendations for continuous improvements to sales and business training.

• Evaluates the on-the-job effectiveness of former class participants as appropriate.

• Provides constructive feedback to learners on their understanding of new materials and their performance in the classroom.

• Turn in and maintain records, prepare reports as required.

• Continuously updates and improves delivery and coaching skills including the use of new technologies for sharing knowledge and building skills.

• Hold learner interviews, focus groups, needs analyses and develop personas to identify and address learning needs.

Learning and Development Team Member

• Collaborate with and support a strong global team environment.

• Leverage innovative learning technologies and platforms to deploy learning, including the Johnson Controls Learning Hub, LMS (Learning Management System), and uLearn

• Maintain current knowledge of trends and issues in learning design, training, and technical field operations acting as a thought leader and finding ways to iterate on your solutions.

• Work very closely with team members to collaborate on design and development. Need your ability to flex on time, as we have a global team

What We’re Looking For

Required

• 5-7 years in Sales Training, Sales Engineering, Sales Enablement and / or smart building/SaaS-related sales.

• Bachelor’s Degree in Business, Instructional Design, Education, Adult Learning, Engineering, or related learning or technical discipline.

• Ability to connect with learners while enabling change. Understanding of human-centered needs to allow individual growth through learning and personal development.

• Thinks outside the box, creative and forward thinking; constantly looking forward at new technologies or ideas.

• Very comfortable with grey areas; can adapt and change to meet business needs.

• Realizes the importance of details in leading to impactful outcomes.

• Builds true partnerships with other learning designers, program managers, and business partners.

• Willing to assume authority, take risks, and set clear goals for career development.

• Strong writing and communication skills.

• Must be confident presenting and facilitating with diverse global audiences, comfortable working across different cultures and time zones.

• JCI’s portfolio of products is complex, so we need someone who is quick to grasp how building environments are created and business lines organized. Knowledge of HVAC, Fire, and Security equipment and related technologies, products and market is a huge plus.

• Ability to travel up to 35%

Preferred

• 4+ years in Training Development and Delivery

• Previous experience as a sales professional (solution/value-based selling) or as a skilled facilitator delivering impactful learning programs.

• Experience designing or delivering training around smart building solutions, BAS, or cloud-based platforms.

• Master’s degree in related field.

HIRING SALARY RANGE: $97,000 - $130,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.)  This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

NOTE: This is a virtual/remote position considering candidates who reside within the United States. Eastern and Central Time Zones preferred.

 #LI-Remote

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.