The Operations Process Manager - drives operational performance and continuous improvement by analyzing business data, identifying improvement opportunities, and supporting strategic initiatives. Partnering with leadership and cross-functional teams, this role delivers actionable insights, supports project execution, and helps implement standardized processes that improve efficiency, accountability, and business results.Job Description
Location: Southfield, MI (Hybrid – 3 Days Onsite Required)
Please Note: This role requires regular onsite presence (3 days per week) at our Southfield, MI location.
No relocation assistance is available.
Applicants must be authorized to work in the United States without current or future visa sponsorship.
We are seeking a Operations Process Manager to drive business performance, operational excellence, and cross-functional alignment. This is not an IT role—this position is a key partner to business leadership, focused on improving operations, delivering insights, and leading impactful initiatives across the organization.
This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys solving complex business challenges, and wants to influence meaningful change.
What You’ll DoBusiness Performance & Insights
- Define, monitor, and analyze metrics to assess overall business health
- Identify trends, risks, and opportunities for improvement
- Develop dashboards, scorecards, and KPI reporting
- Translate complex data into clear, actionable insights
Executive Reporting & Leadership Support
- Create executive-level presentations and reporting materials
- Support leadership meetings through reporting, documentation, and follow-ups
- Communicate operational trends, key findings, and recommendations
Operational Excellence & Continuous Improvement
- Drive adoption of continuous improvement methodologies (Lean, Six Sigma, Kaizen)
- Support consistent execution of operating discipline processes
- Identify inefficiencies, performance gaps, and standardization opportunities
- Perform root cause analysis and recommend corrective actions
Cross-Functional Collaboration
- Partner with stakeholders across business units, operations, IT, and leadership
- Align priorities, goals, and expectations across teams
- Build strong relationships to improve consistency and execution
Project & Initiative Support
- Lead small to mid-sized improvement initiatives
- Support larger projects alongside Project Managers
- Assist with requirements gathering, coordination, and implementation tracking
- Facilitate workshops, process reviews, and workflow optimization sessions
- Develop project charters, business cases, and documentation
Process Documentation & Governance
- Maintain SOPs, workflows, and process documentation
- Monitor compliance against performance targets and standards
Required Qualifications:
- Bachelor’s degree in Business, Engineering, Information Systems, or related field
- 5–8 years of experience in data analytics, continuous improvement, project management, or similar
- Strong analytical and problem-solving capabilities
- Experience developing and tracking KPIs
- Familiarity with ERP systems (SAP, Microsoft Dynamics 365, or similar)
- Proficiency with tools such as Power BI and other reporting/analytics platforms
- Experience with process mapping and workflow documentation
- Strong communication, facilitation, and stakeholder management skills
Preferred Qualifications:
- Experience supporting PMO or operational excellence functions
- Lean Six Sigma Green Belt certification
- Exposure to AI-enabled analytics or automation tools
- Salary Range: Up to $101,000 (based on experience, skills, and qualifications)
- Travel: Up to 25%
This job description reflects the general nature and level of work performed and is not intended to be a comprehensive list of all duties or responsibilities.
Our Commitment to InclusionWe are committed to fostering an inclusive workplace where everyone feels valued and empowered to contribute. We encourage candidates from all backgrounds and experiences to apply.
Up to $115K
Benefits OverviewWe offer competitive company benefits to eligible positions, such as:
- Medical, Dental, Vision Insurance
- Life Insurance and Disability
- Voluntary Wellness Programs
- 401(k) or RRSP programs with Company Match
- Paid Vacation and Holidays
- Tuition Reimbursement
- And more!
Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.
DisclaimerThis is to notify the general public that some individuals/entities are using the thyssenkrupp (“TK”) name, trademark, domain name, and logo without authorization. They are posing as employees, representatives, or agents of TK and its associated/group companies. These individuals/entities are fraudulently offering jobs online through texts, websites, telephone calls, emails, or by issuing fake offer letters. They are also soliciting jobseekers to deposit money in certain bank accounts or providing jobseekers with fraudulent checks to obtain banking information.
TK does not ask, solicit, or accept any monies in any form from candidates, job applicants, or potential jobseekers, who have applied to or wish to apply to TK, whether online or otherwise as a pre-employment requirement. TK bears no responsibility for money being deposited/withdrawn therefrom in response to such fake offers.
Equal opportunity employer, including people with disabilities and veterans.
Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. For those requiring assistance completing the application or the application process and request information relating to the need for accommodation, please contact [email protected].
TK does not:
1. Send job offers from free email services like Gmail, Rediffmail, Yahoo mail, etc.;
2. Request payment of any kind from prospective jobseekers or candidates for employment;
3. Authorize anyone to collect money or agree to any monetary arrangement in return for a job at TK;
4. Send checks to job seekers; or
5. Make job offers through third parties. In the event TK uses professional recruitment services through a third party, offers are always made directly by TK and not by any third parties.
PLEASE NOTE:
1. TK strongly recommends that potential jobseekers do not respond to such fake solicitations, in any manner;
2. TK will not be responsible to anyone acting on an employment offer that is not directly made by TK;
3. Anyone making an employment offer in return for money is not authorized by TK; and
4. TK reserves the right to take legal action, including criminal action, against such individuals/entities.
TK follows a formal recruitment process through its own HR department and applications are evaluated by its HR department through pre-defined processes. Please visit our official careers website at https://jobs.thyssenkrupp.com/en to view authentic job openings at TK.
If you receive any unauthorized, suspicious, or fraudulent offers or interview calls, please email us at [email protected].
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What We Do
thyssenkrupp is an international industrial and technology company employing around 100,000 people. Across 48 countries it generated sales of €38 billion in fiscal 2022/2023. Since October 1, 2023, the business activities have been bundled into five segments: Automotive Technology, Decarbon Technologies, Materials Services, Steel Europe and Marine Systems. Backed by extensive technological know-how, the businesses develop cost-effective and resource-friendly solutions to the challenges of the future. Around 4,000 employees work in research and development at 75 locations all over the world, mainly in the fields of climate protection, the energy transition, digital transformation in the industry and mobility of the future. thyssenkrupp currently has a portfolio of approximately 14,630 patents and utility models. Under the thyssenkrupp umbrella brand the company creates long-term value with innovative products, technologies and services and contributes to a better life for future generations. To this end, the company pursues ambitious climate protection targets and optimizes its own energy and climate efficiency. At the same time, it uses its diverse abilities along the relevant value chains to play a significant role in driving forward its customers’ green transformation. thyssenkrupp is listed in the MDAX index. thyssenkrupp shares are traded on Frankfurt Stock Exchange (symbol: TKA) and as American depositary receipts (symbol: TKAMY) in the USA. If you have any HR related questions, please send us an e-mail to [email protected] or visit our global career site: https://karriere.thyssenkrupp.com/en Follow us on our social media career channels: Facebook: facebook.com/thyssenkruppcareer/ blog: https://www.thyssenkrupp.com/en/stories Imprint: https://www.thyssenkrupp.com/de/impressum.html Privacy policy: https://www.thyssenkrupp.com/en/legal-notes.html
