Sr. Business Analyst OSS

Position Summary:

NetCracker Technology is looking to hire a Senior Business Analyst with strong knowledge of Telecom OSS domain for Service Order Management Services. You will take a lead customer-facing role within the Project Delivery Organization, identifying solution and product needs during the requirements gathering, design, implementation, training, and testing phases of the project. 

Principal Duties and Responsibilities: 

• Engage directly with customer business stakeholders to identify operational pain-points, advise on process/business rules optimization, provide industry best practices for respective process domains and take collected input to produce project deliverables
• Work collaboratively in a team of business analysts on system requirements, use-cases and solution design documents for B2C Services provisioning OSS Solution
• Lead requirements/design deliverables review and signoff process with customer
• Analyze customer’s business processes and network topology
• Prepare gap analyses, citing differences in customer requirements and product functionality
• Perform product demonstrations as necessary to introduce the customer to the product
• Develop and support a collaborative relationship with the technical team and end users from the customer side
• Participate frequently in on-site visits required by the implementation/support plan for varying periods of time
• Work closely with delivery team to ensure functional and non-functional completeness of the solution
• Decompose business requirements into set of use-cases and functional requirements
• Review and assess customer issues and change requests and screen them according to customer priorities, contractual obligations, and NetCracker business approaches
• Assist with UAT process to improve user’s experience

Experience and Requirements:

• 5+ years of sufficient technical knowledge to understand high-level architecture and technical requirements around OSS solutions.
• Strong customer communications skills
• Strong and solid background of telecom technologies – IP Core services, network backbone, Access network
• Strong business analysis background, preferably in an internet/software development company.
• Strong and solid background in Service Catalog and Order Management 
• Organizational skills, able to work simultaneously on a number of assignments when required.
• Knowledge of business analysis principles and methodologies.
• Proven ability to work cross functionally to drive the accurate capture of requirement, resolving and closing down issues and information shortfalls as and when they appear.
• Experience of working with Agile methodology
• Ability to collaborate and solve challenges.
• Proven experience of successfully working within transformation projects, or projects with an environment B2B product
• Fluent English
• Availability to work in hyrbid mode from office

Education:  

• Bachelor’s degree in Computer Science or a related field

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