Sr. Business Analyst II, Digital Experience

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it's the right thing to do. Pacific Life is more than a job, it's a career with purpose. It's a career where you have the support, balance, and resources to make a positive impact on the future – including your own.

We're actively seeking a talented Senior Business Analyst to join our Workforce Benefits Division - Digital Experience team in Omaha, NE; Charlotte, North Carolina or Chattanooga, TN. If hired in Chattanooga, TN, the work location is fully remote but is expected to transition to an in-office position in the future.

As a Senior Business Analyst you'll move Pacific Life, and your career, forward by serving as a critical bridge between business stakeholders and technical teams, translating strategic goals for WBD digital experiences into actionable requirements that deliver measurable value. You will fill an existing role that sits on a team within the Workforce Benefits Division. Your colleagues will include cross-functional stakeholders, technical teams, and fellow business analysis professionals. You'll collaborate with teams across departments to optimize both customer-facing portals and internal workflows.

How you'll help move us forward:

• Design and document business processes across and within departments in the Workforce Benefits Division

• Identify process inefficiencies and recommend improvements to enhance operational effectiveness

• Elicit and document business requirements for new features and improvements to all WBD digital experiences, including broker, employer, and member portals, as well as internal work management systems

• Develop clear documentation that defines departmental accountability, with recommendations appropriately scaled to the organization's current maturity level

• Implement change management strategies to ensure successful adoption of new processes and systems

The experience you bring:

• 8+ years of experience in business analysis and process improvement within the group benefits insurance industry

• Demonstrated experience with process mapping methodologies and tools, along with a strong foundation in business analysis best practices and frameworks

• Proven facilitation and stakeholder management skills with cross-functional teams, and experience working collaboratively with agile development teams

• Excellent written and verbal communication abilities with exceptional problem-solving skills and attention to detail

• Experience with change management principles and the ability to drive organizational transformation through strategic thinking and consensus building

What makes you stand out:

• Bachelor's degree in Business, Information Systems, or related field

• Professional certification in process improvement or business analysis (Six Sigma, Lean, CBAP, PMI-PBA, etc.)

• Knowledge of project management principles and methodologies

• Familiarity with process automation tools, workflow technologies, UX design principles, and wireframing tools

You can be who you are.

We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential. What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife

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Base Pay Range:

The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

Your Benefits Start Day 1  
 

Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off

• Paid Parental Leave as well as an Adoption Assistance Program

• Competitive 401k savings plan with company match and an additional contribution regardless of participation

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.