As a Sr. Business Analyst 1 (ServiceNow), you will lead the requirements gathering and process design for our federal agency clients. In this role, you will act as the critical bridge between federal business stakeholders and our technical development teams. You will be responsible for translating complex mission requirements into scalable ServiceNow solutions, ensuring compliance with federal standards, and maintaining the highest quality of data in our backlog.
We know that you can’t have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.
If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!
What you’ll do:
- Bridge business and technology: Collaborate with stakeholders to capture, document, and translate business requirements into actionable ServiceNow solutions.
- Drive process improvement: Analyze workflows, identify bottlenecks, and recommend automation or optimization opportunities within ITSM, ITOM, and CMDB modules.
- Support solution development: Assist in configuration and customization efforts, dashboards, and reporting to deliver measurable business outcomes.
- Validate and enhance quality: Develop and execute test plans, verify configurations, and ensure ServiceNow solutions perform as intended.
- Communicate and align: Serve as the primary liaison between technical teams and business users—facilitating demos, gathering feedback, and ensuring stakeholder satisfaction.
- Document and deliver: Maintain clear, comprehensive process maps, user stories, and technical documentation to support continuous improvement.
What you’ll need to succeed:
- Active Secret Clearance Required.
- Bachelor’s degree in Computer Science, Information Systems, or a related field.
- ServiceNow Certified System Administrator or equivalent certifications.
- Minimum of 5 years of professional experience as a Business Analyst, with at least 3 years working with ServiceNow.
- Strong understanding of ServiceNow platform capabilities, including ITSM, ITOM, and CMDB.
- Proven experience working in the federal contracting space (DoD, DHS, or Civilian agencies).
- Experience working in an Agile/Scrum environment.
- Experience with agile methodologies and tools (e.g., JIRA, Azure DevOps).
- Proficiency in process mapping and requirements documentation.
- Knowledge of ServiceNow scripting (e.g., JavaScript, Glide API) and dashboard/report creation.
- Familiarity with SQL and data analysis techniques.
- Exceptional communication, presentation, and stakeholder management skills.
SALARY RANGE: $92,000 - $119,000
The salary range for this position is determined based on qualifications, skills, and relevant experience. The final salary offered will be determined based on several factors including:
- The candidate's professional background and relevant work experience
- The specific responsibilities of the role and organizational needs
- Internal equity and alignment with current team compensation
- This role is also eligible for additional compensation, subject to the terms and policies of MetroStar, which may include:
- Performance-based bonuses
- Company-paid training and/or certifications
- Referral bonuses
To apply for this position, please submit your resume via the form below or through our careers page: https://www.metrostar.com/jobs/
Application Deadline: Applications will be accepted on a rolling basis until the position is filled; candidates are encouraged to apply as early as possible for full consideration.
Additional Compensation: This role may also be eligible for bonuses and/or additional incentives based on individual and company performance.
Benefits: All full-time employees are eligible to participate in our benefits programs:
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off (PTO) and holidays
- Parental Leave and dependent care
- Flexible work arrangements
- Professional development opportunities
- Employee assistance and wellness programs
Like we said, we are big fans of our people. That’s why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company culture code and benefits. Plus, check out our accolades.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment based on merit and without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law.
What we want you to know:
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
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Skills Required
- Active Secret Clearance
- Bachelor's degree in Computer Science, Information Systems, or a related field
- ServiceNow Certified System Administrator or equivalent certifications
- Minimum of 5 years of professional experience as a Business Analyst
- At least 3 years working with ServiceNow
- Strong understanding of ServiceNow platform capabilities, including ITSM, ITOM, and CMDB
- Experience working in the federal contracting space
- Experience working in an Agile/Scrum environment
- Proficiency in process mapping and requirements documentation
- Knowledge of ServiceNow scripting and dashboard/report creation
- Familiarity with SQL and data analysis techniques
- Exceptional communication, presentation, and stakeholder management skills
What We Do
MetroStar is a digital services and management consulting company specializing in emerging technologies within the public sector. MetroStar is a mission accelerator - we embrace disruptions in tech to propel progress. Through our user-centric capabilities, we create new paths to government innovation and shape thoughtful outcomes for the people.
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