Sr. Brokerage Relationship Manager - Independent Solutions Technology Specialist

About this role:
Wells Fargo is seeking a Senior Brokerage Relationship Manager to build, maintain, and grow relationships within Independent Solutions. This role involves frequent interaction with FiNet advisors to understand their technology needs and deliver effective solutions. This role will serve as a liaison between Wealth & Investment Management technology teams and financial advisors, ensuring smooth operations, resolving escalations, and supporting brokerage technology requests. The individual will handle technical escalations, review and approve entitlement requests, support the FiNet cybersecurity program, and manage tech-related inquiries.
In this role, you will:

• Manage brokerage relationships and participate in moderately complex initiatives regarding servicing, support and growth
• Identify opportunities for process improvements
• Maintain and analyze moderately complex business, operational, or technical assignments that involve research, evaluation, and service
• Build and maintain relationships and meet regularly with leaders to communicate trends and workable solutions
• Provide recommendations to moderately complex issues and determine operational needs and manage relationships
• Communicate trends and recommend solutions
• Manage, support and resolve issues to ensure retention, growth and satisfaction
• Provide analysis and negotiation of moderately complex contracts or issues
• Manage projects, troubleshoots issues and follow up on operational, technical or transition issues
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

Required Qualifications:

• 4+ years of Business Relationship experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Strong knowledge of technology hardware and brokerage software systems.
• Familiarity with IAM (Identity and Access Management), SmartStation, and Advisor Gateway platforms.
• Expertise in Windows operating systems, M365 mobile apps, BYOD environments, and Microsoft Cloud PC setups.
• Proficiency with Microsoft 365 and related tools.
• Brokerage & Financial Experience
• Deep understanding of brokerage operations and financial advisor workflows.
• Ability to anticipate advisor needs and recommend technology solutions.
• Experience working in a financial institution environment.
• Strong communication skills to interact effectively with financial advisors and technology teams.
• Ability to manage escalations and provide clear, actionable solutions.
• Skilled in building relationships and acting as a trusted liaison.

Job Expectations:

• Handle FiNet cybersecurity program related tasks and procedures
• Review, approve, and submit brokerage application entitlements and tech requests.
• Act as a bridge between IT and financial advisors, ensuring their technology needs are met.
• Troubleshoot and resolve technical issues related to brokerage platforms.
• Collaborate with FiNet practices to assist them with our software and hardware requirements.
• This position is not eligible for Visa sponsorship
• Follow enterprise guidelines related to in-person office work schedule. Currently, hybrid work schedule (at least 3 days in-person/week) - this is subject to change in the future.

Posting End Date:
28 Dec 2025
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
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Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
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b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.