The Senior Business Intelligence Analyst is responsible for developing, implementing, and maintaining data-driven solutions that support strategic decision-making and deliver measurable business value. This role partners closely with business stakeholders to understand requirements, analyze complex data, and develop insightful reports, dashboards, and analytics solutions.
The ideal candidate combines strong technical expertise with business acumen and is comfortable working across enterprise data, analytics, governance, and reporting environments. This individual will be expected to take ownership of initiatives, establish strong stakeholder partnerships, and successfully manage multiple priorities in a complex enterprise environment.
Primary Responsibilities- Transform complex data into clear, easily understandable visualizations, reports, and insights that enable informed business decision-making.
- Source, profile, cleanse, transform, and prepare data from multiple enterprise systems using Alteryx, Tableau Prep, and similar data preparation tools to create high-quality, analytics-ready datasets.
- Develop and maintain automated data preparation and transformation workflows to improve data quality, consistency, and efficiency across reporting and analytics processes, with a strong emphasis on Alteryx.
- Develop, implement, and maintain advanced business intelligence dashboards and reports using Power BI, Tableau, or similar BI and data visualization tools.
- Coordinate and provide day-to-day direction to contract resources across multiple concurrent projects, ensuring alignment with business priorities, deliverables, and established timelines.
- Partner with business stakeholders to understand reporting and analytics needs, translate requirements into actionable solutions, and communicate progress throughout the project lifecycle.
- Ensure data accuracy, integrity, and security across business intelligence and analytics activities.
- Document business intelligence processes, methodologies, workflows, and procedures to support consistency and long-term sustainability.
- 5+ years of experience working within or supporting an Enterprise Data Office, with demonstrated experience navigating enterprise data, analytics, governance, and/or reporting environments.
- Demonstrated ability to own projects end-to-end, including defining objectives, managing deliverables, communicating project status to business leaders, and demonstrating business value upon completion.
- Proven ability to gather, clarify, translate, and document business requirements while serving as a trusted partner to stakeholders.
- Strong communication and interpersonal skills, with the ability to build effective relationships and collaborate across business and technical teams.
- Proven self-starter with the ability to take initiative, work independently, and proactively establish partnerships throughout the organization.
- Ability to quickly learn the business, identify high-value opportunities, and successfully navigate complex data environments.
- Experience supporting both technical, data-driven initiatives and business-facing reporting, analytics, and dashboarding solutions.
- Ability to navigate complex enterprise environments, including obtaining and managing appropriate access to systems, tools, and data sources.
- Ability to manage multiple projects and priorities simultaneously while maintaining a high level of organization, accountability, and attention to detail.
- Experience building credibility and trust with stakeholders, particularly when partnering with individuals who possess deep business or domain expertise.
- Experience working within a growth-oriented or evolving team environment and contributing to the development of new capabilities, processes, and best practices.
- Interest in continuously expanding both technical expertise and business acumen, with the ability and desire to grow within the role.
- Strong ability to communicate complex insights, recommendations, and outcomes in a clear and compelling manner that demonstrates business impact and value.
- Hands-on experience with Alteryx, Tableau Prep, or similar data preparation and ETL tools for sourcing, profiling, cleansing, transforming, and organizing data for analytics and reporting.
- Experience developing dashboards and data visualizations using Power BI, Tableau, or comparable business intelligence platforms.
- Experience working with data from multiple enterprise systems and developing repeatable, scalable data preparation and reporting processes.
- Strong understanding of data quality, data integrity, governance, and analytics best practices.
- Bachelor's degree or equivalent experience in Analytics, Business, Information Systems, Computer Science, Finance, or a related field.
- Preferred: Advanced degree in a quantitative, analytical, business, or technology-related discipline.
- Preferred: Relevant certifications or professional training in data analytics, business intelligence, data engineering, data preparation, or data visualization tools.
- Hours per Week: 40
- Work Schedule: Monday through Friday, 8:30 AM to 5:00 PM
- No weekend hours required.
The salary range for this position is $100,000 to $140,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual compensation is based on various factors, including but not limited to budget, work location and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental, and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs, and more. Citizens' paid time off policy exceeds the mandatory paid sick or paid time-away requirements of every local and state jurisdiction in the United States.
For an overview of benefits, visit Citizens Benefits.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Equal Employment and Opportunity Employer
Job Applicant Data Privacy Policy
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
Skills Required
- 5+ years of experience working within or supporting an Enterprise Data Office, including enterprise data, analytics, governance, or reporting environments
- Experience owning projects end-to-end, including objectives, deliverables, status communication, and business value demonstration
- Ability to gather, clarify, translate, and document business requirements
- Strong communication, interpersonal, stakeholder relationship, and cross-functional collaboration skills
- Ability to work independently, take initiative, and establish organizational partnerships
- Ability to learn business operations, identify high-value opportunities, and navigate complex data environments
- Experience supporting technical data initiatives and business-facing reporting, analytics, and dashboarding solutions
- Ability to obtain and manage appropriate access to systems, tools, and data sources
- Ability to manage multiple projects and priorities while maintaining organization, accountability, and attention to detail
- Hands-on experience with Alteryx, Tableau Prep, or similar data preparation and ETL tools
- Experience developing dashboards and data visualizations using Power BI, Tableau, or comparable BI platforms
- Experience working with data from multiple enterprise systems and developing repeatable, scalable preparation and reporting processes
- Strong understanding of data quality, data integrity, governance, and analytics best practices
- Bachelor's degree or equivalent experience in Analytics, Business, Information Systems, Computer Science, Finance, or a related field
- Experience building stakeholder credibility and trust, especially with individuals possessing deep business or domain expertise
- Experience in a growth-oriented or evolving team environment and contributing to new capabilities, processes, and best practices
- Interest in expanding technical expertise and business acumen and growing within the role
- Strong ability to communicate complex insights, recommendations, and outcomes clearly and compellingly
- Advanced degree in a quantitative, analytical, business, or technology-related discipline
- Relevant certifications or professional training in data analytics, business intelligence, data engineering, data preparation, or data visualization tools
Citizens Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citizens and has not been reviewed or approved by Citizens.
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Parental & Family Support — Policies include six weeks of fully paid parental leave for all parents, up to 16 weeks for birthing parents, 10 days of emergency back‑up care, and adoption assistance of more than $25,000. Recognition for adoption support underscores a strong family‑friendly posture.
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Leave & Time Off Breadth — Time off includes 11 paid holidays and up to 27 PTO days. The breadth of leave is presented as generous versus many peers.
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Healthcare Strength — Medical, dental, and vision options pair with an HSA that includes a company contribution, plus mental‑health access via Spring Health (eight no‑cost sessions), Hinge Health, wellness programs, and discounted gyms. Eligibility at 20+ hours per week broadens access to these resources.
Citizens Insights
What We Do
As one of the oldest and largest financial services firms in the United States with a history dating back to 1828, we’re committed to providing solutions and expertise that support our customers, clients, colleagues, and communities in what’s next on their own unique journey. We invest in the humans who build the logic, ideas, and innovations that bring new technologies to life. Investments in AI, cloud computing, machine learning and automation provide our engineers the tools that enable us to remain competitive and win in today’s environment. At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do. Whether you’re considering banking with us or looking to work with us, you’ll find a customer-centric culture and a supportive, collaborative workforce at Citizens. You’re made ready and so are we. If you're ready to advance your career in technology and security, learn more about opportunity's Citizens offers here: https://jobs.citizensbank.com/digital-transformation
Why Work With Us
We empower the colleagues that power our tech. With growth & upskilling opportunities and sought-after benefits, plus a diverse culture of people and perspectives, we help our colleagues achieve career goals. Because innovation can’t happen without the minds and hearts of our people. Technology is constantly evolving, and we believe you can too.
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