The Senior Business Intelligence Analyst is responsible for the development, implementation, and maintenance of data-driven solutions that support strategic decision-making. This role partners closely with business stakeholders to gather requirements, perform data analysis, and create insightful reports, dashboards, and data solutions that drive business value.
Primary Responsibilities- Transform data into easily understandable visualizations and reports that enable informed decision-making and actionable insights.
- Source, profile, cleanse, transform, and prepare data from multiple enterprise systems using Alteryx, Tableau Prep, and similar data preparation tools to create high-quality, analytics-ready datasets.
- Develop and maintain automated data preparation and transformation workflows to improve data quality, consistency, and efficiency across reporting and analytics processes, with a strong emphasis on Alteryx.
- Develop, implement, and maintain advanced BI dashboards and reports using Power BI, Tableau, or similar business intelligence tools.
- Ensure data accuracy, integrity, and security across all business intelligence activities.
- Document BI processes, methodologies, and procedures.
- Comfortable owning projects end-to-end, including communicating project status to business leaders and demonstrating business value upon completion.
- Demonstrated ability to gather, clarify, and document business requirements while serving as a trusted partner to stakeholders.
- Strong communication and interpersonal skills, with the ability to build relationships and collaborate effectively across teams.
- Proven self-starter with the ability to take initiative and proactively establish partnerships throughout the organization.
- Ability to quickly learn the business, identify high-value opportunities, and navigate complex data environments.
- Experience supporting both technical, data-driven initiatives and business-facing reporting and dashboarding solutions.
- Ability to navigate enterprise environments, including obtaining and managing appropriate access to systems, tools, and data sources.
- Experience building credibility and trust with stakeholders, particularly when supporting partners with deep business domain expertise.
- Experience working within a growth-oriented or evolving team environment and contributing to new capabilities and processes.
- Interest in expanding both technical and business acumen, with the ability to grow within the role.
- Strong ability to communicate insights, recommendations, and outcomes in a way that clearly demonstrates business impact and value.
- Hands-on experience with Alteryx, Tableau Prep, or similar data preparation and ETL tools for sourcing, cleansing, transforming, and organizing data for analytics and reporting purposes.
- Bachelor's degree or equivalent experience in Analytics, Business, Information Systems, Computer Science, Finance, or a related field.
- Preferred: Advanced degree in a quantitative, analytical, or technology-related discipline.
- Preferred: Relevant certifications or training in data analytics, business intelligence, data engineering, or data visualization tools.
- Hours per Week: 40
- Work Schedule: Monday through Friday, 8:30 AM – 5:00 PM
- No weekend hours required.
Pay Transparency
The salary range for this position is $100,000 - $140,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .
About UsEqual Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Equal Employment and Opportunity Employer
Job Applicant Data Privacy Policy
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
Skills Required
- Own projects end-to-end, communicate status to business leaders, and demonstrate business value upon completion.
- Gather, clarify, and document business requirements while serving as a trusted partner to stakeholders.
- Strong communication and interpersonal skills to build relationships and collaborate across teams.
- Proven self-starter with initiative and ability to establish partnerships throughout the organization.
- Ability to quickly learn the business, identify high-value opportunities, and navigate complex data environments.
- Experience supporting technical, data-driven initiatives and business-facing reporting and dashboarding solutions.
- Ability to obtain and manage appropriate access to enterprise systems, tools, and data sources.
- Hands-on experience with Alteryx, Tableau Prep, or similar data preparation and ETL tools.
- Develop, implement, and maintain BI dashboards and reports using Power BI, Tableau, or similar tools.
- Bachelor's degree or equivalent experience in Analytics, Business, Information Systems, Computer Science, Finance, or related field.
- Advanced degree in a quantitative, analytical, or technology-related discipline.
- Relevant certifications or training in data analytics, business intelligence, data engineering, or data visualization tools.
- Experience building credibility and trust with stakeholders and working within a growth-oriented team environment.
Citizens Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citizens and has not been reviewed or approved by Citizens.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive, with multiple plan options and preventive care highlighted as fully covered. Mental-health support is also emphasized through EAP-style counseling access and app-based support.
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Retirement Support — Retirement benefits are described as meaningful, including an employer match and additional company contributions in some descriptions. Stock purchase features and occasional profit-sharing framing add to the overall retirement-and-wealth picture.
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Leave & Time Off Breadth — Time-off benefits are described as generous, including a substantial PTO bank, paid holidays, and sizeable parental leave. Adoption assistance and emergency backup care are also presented as part of the leave-related support set.
Citizens Insights
What We Do
As one of the oldest and largest financial services firms in the United States with a history dating back to 1828, we’re committed to providing solutions and expertise that support our customers, clients, colleagues, and communities in what’s next on their own unique journey. We invest in the humans who build the logic, ideas, and innovations that bring new technologies to life. Investments in AI, cloud computing, machine learning and automation provide our engineers the tools that enable us to remain competitive and win in today’s environment. At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do. Whether you’re considering banking with us or looking to work with us, you’ll find a customer-centric culture and a supportive, collaborative workforce at Citizens. You’re made ready and so are we. If you're ready to advance your career in technology and security, learn more about opportunity's Citizens offers here: https://jobs.citizensbank.com/digital-transformation
Why Work With Us
We empower the colleagues that power our tech. With growth & upskilling opportunities and sought-after benefits, plus a diverse culture of people and perspectives, we help our colleagues achieve career goals. Because innovation can’t happen without the minds and hearts of our people. Technology is constantly evolving, and we believe you can too.
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