Job Description
Job Title- Sr. Backup Engineer
Location- Briarcliff Manor, New York
Duration- 12+ Months
Must-Have Skills: PowerScale
Nice-to-Have Skills: Experience in HPC and high-performance storage environments
Project Tasks
The customer operates a large PowerScale cluster environment and requires a skilled PowerScale expert at each location. Due to the environment’s size, multiple support tickets are managed daily.
Each resident will be expected to:
• Open and manage all Dell support tickets, including handling all requests from support (e.g., gathering logs, executing commands, etc.) until issues are resolved.
• Work with support to manage all escalations.
• Coordinate and collaborate with the Dell Field Services team when dispatched to the customer’s location.
• Assist the customer with any additional tasks or activities as requested.
Each resource must have proven experience in:
• Fast-paced environments.
• Working with Dell Customer Support.
• Managing escalations within Dell Support.
• Being detail-oriented.
• Driving issues to successful resolution.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Top Skills
What We Do
TMS - Adoption of Technology & Management for building Solutions that are Qualified, Reliable and Viable!
We engage with clients at various stages to provide technology-based staffing and product development services in varied domains.
TMS will be your Qualified, Reliable and Viable partner in helping you identify and match right technology and people to meet your business demand.
