Job Description
Job Title- Sr. Backup Engineer
Location- Briarcliff Manor, New York
Duration- 12+ Months
Must-Have Skills: PowerScale
Nice-to-Have Skills: Experience in HPC and high-performance storage environments
Project Tasks
The customer operates a large PowerScale cluster environment and requires a skilled PowerScale expert at each location. Due to the environment’s size, multiple support tickets are managed daily.
Each resident will be expected to:
• Open and manage all Dell support tickets, including handling all requests from support (e.g., gathering logs, executing commands, etc.) until issues are resolved.
• Work with support to manage all escalations.
• Coordinate and collaborate with the Dell Field Services team when dispatched to the customer’s location.
• Assist the customer with any additional tasks or activities as requested.
Each resource must have proven experience in:
• Fast-paced environments.
• Working with Dell Customer Support.
• Managing escalations within Dell Support.
• Being detail-oriented.
• Driving issues to successful resolution.
Additional Information
All your information will be kept confidential according to EEO guidelines.
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What We Do
Technology Management Solutions (TMS, LLC), headquartered in Parsippany, New Jersey, is a premier IT company specializing in digital product engineering and innovative technology solutions. Since our inception in 2021, we have empowered businesses across industries—Financial Services, Retail, Medical, Entertainment, Manufacturing, and Automotive—to achieve their digital transformation goals. Our mission is to design and deliver cutting-edge solutions that drive growth, streamline operations, and enhance modern digital experiences.At TMS, we partner with our clients throughout the entire product development lifecycle, from ideation to commercialization. Our expertise spans next-generation technologies, including Artificial Intelligence (AI), Machine Learning (ML), Internet of Things (IoT), and custom software development. With tailored engagement models, we accelerate product development, ensuring faster time-to-market and measurable success.
