Location: Remote with travel to North America EXL offices and client sites as needed for business purposes
Reports To: VP, Head of Sports & Gaming
Base Salary range - $185k to $205K plus annual bonus target
Note: The posted range is the hiring range for this role — a subset of the broader range available to employees over time — and reflects base salary across our national hiring scale. Final offers are based on several factors, including the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position. The top of the range is reserved for candidates who notably exceed the requirements; the lower end applies to those with less experience or fewer preferred qualifications. For positions based in higher-cost zones (e.g., California, New York, New Jersey), actual compensation may exceed the posted range; your recruiter will share specifics during the process.
Role Overview
We are seeking a highly motivated Account Manager to drive growth, manage key relationships, and ensure delivery excellence across EXL’s Sports & Gaming portfolio. The individual will be responsible for owning client accounts, deepening relationships with senior stakeholders, expanding scope across EXL’s offerings (Analytics & AI, Data Management, Digital Engineering, F&A, CX Ops), and ensuring alignment between client needs and EXL’s capabilities.
ResponsibilitiesKey Responsibilities
- Account Management & Growth
- Serve as the primary relationship manager for assigned Sports & Gaming clients (e.g., leagues, teams, sportsbooks, game publishers).
- Develop and execute account growth strategies aligned with client priorities and EXL’s offerings.
- Drive pipeline development, proposals, and renewals in collaboration with sales and delivery teams.
- Sales & Business Development
- Drive revenue growth through expanding existing accounts with new solutions and services.
- Build and maintain a healthy pipeline, ensuring disciplined tracking, forecasting, and closure.
- Lead proposal development, commercial negotiations, and deal closures.
- Meet or exceed quarterly and annual sales targets.
- Client Engagement & Advisory
- Build trusted advisor relationships with C-level and senior stakeholders in sports leagues, gaming operators, and media companies.
- Identify opportunities to apply EXL’s Data, AI & Analytics, and digital solutions to solve client challenges.
- Evangelize EXL’s capabilities in fan engagement, monetization, operations, and digital transformation.
- Delivery Oversight
- Partner with delivery leaders to ensure high-quality, on-time execution of ongoing programs.
- Monitor client satisfaction and proactively address any issues or risks.
- Translate client feedback into actionable improvements for EXL teams.
- Internal Collaboration
- Work closely with EXL’s capability leaders across Analytics, AI, Data Management, Digital Engineering, F&A, and Operations.
- Support solution development and go-to-market strategy for Sports & Gaming vertical.
- Contribute to thought leadership, case studies, and client presentations.
Qualifications
- 10+ years of experience in client-facing roles such as account management, consulting, or business development, ideally in Sports, Gaming, Media, or adjacent industries.
- Experience managing large accounts and actively driving growth; prior P&L ownership considered an advantage.
- Proven ability to engage with CXO and VP/Director-level stakeholders to frame business problems, shape solutions, and drive adoption.
- Knowledge of the Sports & Gaming domain (leagues, sports betting & iGaming, and video gaming & eSports) highly preferred.
- Strong understanding of data, analytics, AI/ML, and digital transformation in the context of fan engagement, ticketing, sponsorship, media & broadcasting, and game operations (on-field).
- Commercial orientation with experience supporting sales pursuits, RFP responses, proposals, and contract negotiations.
- Strong communication and presentation skills with the ability to deliver at the executive level.
- Demonstrated success in leading cross-functional and global delivery teams while ensuring client satisfaction.
- Willingness to travel (30–40%) to client locations, league offices, and major events.
- Bachelor’s degree required; MBA or equivalent preferred.
Skills Required
- 10+ years of experience in client-facing roles (account management, consulting, or business development)
- Experience managing large accounts and actively driving growth
- Prior P&L ownership
- Proven ability to engage with CxO and VP/Director-level stakeholders
- Knowledge of Sports & Gaming domain (leagues, sports betting, iGaming, video gaming, eSports)
- Strong understanding of data, analytics, AI/ML, and digital transformation in sports/gaming contexts
- Commercial orientation with experience supporting sales pursuits, RFPs, proposals, and contract negotiations
- Strong communication and executive-level presentation skills
- Demonstrated success leading cross-functional and global delivery teams
- Willingness to travel 30-40%
- Bachelor's degree
- MBA or equivalent
What We Do
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
