Sr. Associate, Desktop Engineering

Who We Are
Revantage, a Blackstone Real Estate portfolio company, is a global provider of corporate services.
With a corporate purpose of 'In Pursuit of Better,' Revantage delivers value-added services and world-class talent for Blackstone Real Estate portfolio companies, spanning diverse asset classes, including residential, logistics, office, hospitality and retail sectors. Headquartered in Chicago, the company's footprint extends across North America, Europe and Asia Pacific.
Rooted in a commitment to collaboration and inclusivity, Revantage goes beyond traditional corporate services and acts as a trusted partner. Across offerings that include finance, technology, human resources and operations, Revantage proactively anticipates stakeholder needs, recruits exceptional talent and enables its business partners to thrive.
What We Value: Our Culture
Our people are our most important asset, enabling Blackstone portfolio companies and investments to scale and thrive. Together, we foster a workplace where everyone can be themselves, enabling them to do their best work.
At Revantage, we have exceptional people who live our values and help us pursue better every day. We offer dynamic and meaningful work, competitive compensation, benefits and flexibility. We listen and take action to ensure our organization evolves to reflect our employees' voices and support an inclusive culture.
Our demonstrated commitment to our people and collaborative culture have earned us numerous awards as a top employer.
Our culture is built on our shared core values and commitment to be:

• Learners - We learn from our challenges and successes
• Leaders - We commit to continuous improvement
• Enthusiasts - We face challenges with optimism and believe anything is possible
• Achievers - We expect high standards for ourselves and enable the success of our teams
• Partners - We deliver value and positive impact to our partners

Grow your career with us. As a member of our team, you'll gain hands-on experience in the real estate industry and benefit from a supportive environment that fosters personal and professional growth.
Please review the job applicant privacy notice here .
WHO WE ARE
Revantage is a Blackstone Company that provides a highly skilled employee base, best-in-class processes, and state-of-the-art technology to multiple Blackstone real estate portfolio companies. Sectors include Hospitality, Industrial, Multi-Family, Office, Retail, Senior Housing, and Manufactured Homes.
Revantage, headquartered in Chicago, is one of three global offices that includes Revantage Asia and Revantage Europe.
WHAT WE VALUE: OUR CULTURE
Creating a culture that inspires change and momentum require the right team. We know what it takes to lead an industry, and are looking for leaders who seek constant growth, want to excel, and continuously improve upon themselves and the industry. The culture at Revantage is built on our shared core values and commitment to be:

• Achievers - We expect high standards for ourselves and enable the success of our teams
• Enthusiasts - We face challenges with optimism and believe anything is possible
• Leaders - We commit to continuously improve our performance
• Learners - We learn from our challenges and successes
• Partners - We deliver value and positive impact to our partners

WHY THIS ROLE IS VALUABLE
Revantage IT serves multiple Blackstone Portfolio Companies (PortCos) across North America, including but not limited to a wide variety of endpoint devices, endpoint platforms, applications, and security tools. Blackstone, Revantage and the supported PortCos are growing and the need to support that growth is imperative. Building the endpoint engineering team and its capabilities is an important element to support this expansion.
HOW YOU ADD VALUE

• Be a thought leader in end user experience space; continuously improve user end user experiences through OS and application optimizations, automation, and streamlined processes
• Design and implement unified endpoint management solutions for Windows, Macs, mobile devices and VDI solutions (Windows 365 Cloud PC and Azure Virtual Desktop)
• Tanium, Intune, Autopilot, JAMF
• Manage desktop policies and configurations through Active Directory, Group Policy (GPO), and Azure Active Directory, and M365 (Intune)
• Apply modern configuration management practices to endpoint management
• Create and manage the desktop operating system build process (MDT, Autopilot)
• Package software applications for automated deployments using varies methods
• Manage the M365 environment for managing and deploying software
• Work with Security teams on compliance metrics and standards of endpoints
• Proactively monitor and measure endpoint performance to detect trends and catch problems before users are impacted
• Provide 3rd level endpoint support
• Collect, report on endpoint metrics, and build dashboards to display information
• Automate processes using Powershell
• Perform PC operating system and software installation and performance tuning including, but not limited to, memory optimization, and software application settings (standard and custom)
• Use ServiceNow software to create, edit, update and close work order tickets and customer profiles as needed
• Maintain "SOE's" (Start Of Employment) and "EOE's" (End Of Employment) of user accounts and endpoints
• Other duties as assigned

WHAT YOU BRING TO THE ROLE
Required:

• College degree in Information Systems or equivalent work experience
• Minimum 5 years' experience in years hands-on experience Windows platform management at scale, Mac and Tanium experience a plus
• Minimum 5 years of strong experience in design, architecture and management using SCCM or MECM and Intune in Windows 10/11 Deployment: In-place upgrade, OS refresh and replace

• Experience with Microsoft Graph, Azure Alerts and Monitoring, Endpoint Analytics.
• Experience and understanding of Microsoft Endpoint Manager, Intune, Windows Autopilot, and Microsoft Endpoint Configuration Manager
• Experience packaging applications for automated deployments
• Experience as solution lead managing projects, solution roadmap, PoC and leading initiatives with minimal direction throughout the project lifecycle
• Extensive knowledge of workstation management tooling such as MECM
• Coding/scripting fluency in at least one language, and a commitment to automating solutions
• Experience with information security frameworks such as device encryption, anti-virus tooling, digital certificates, security policies etc.
• Ability to self-direct work and resolve severe issues without assistance
• System integration experience and knowledge of Microsoft Active Directory, Exchange, Office 365, MS Teams, Windows Server 20XX, Windows 7/8/10/11, Citrix, MacOS, iOS, Android, etc.
• Ability to multi-task in a variety of support roles
• Some/minimal travel required, sometimes at short notice
• Excellent customer service and communication skills
• Work well with others and individually to complete projects effectively.
• Ability to juggle multiple, competing priorities.
• While performing the duties of this job, the employee must regularly lift and/or move up to 50 pounds.

Preferred:

• Mobile device management and iPhone experience
• Encryption (i.e. BitLocker) and VPN client experience

Perks for You

• Competitive salary, overall compensation, and 401(k)
• Work-life balance offerings include:
  • Remote work policy
  • Productivity Hours - weekly meeting-free work time
  • Weekly Summer Fridays
• In-house and external learning & development opportunities
• Generous health insurance and wellness benefits

EEO Statement
The Company is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant, employee, or other covered person based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, caste, immigration status, religion, religious creed (including religious dress and grooming practices), sex, gender, gender expression, gender identity, marital status, sexual orientation, pregnancy (including childbirth, lactation or related medical conditions), age, national origin or ancestry, citizenship, physical or mental disability, genetic information (including testing and characteristics), protected leave status, domestic violence victim status, or any other consideration protected by federal, state or local law. We are committed to providing reasonable accommodations, if you need an accommodation to complete the application process, please email [email protected]
Perks for You

• Competitive salary, overall compensation, and 401(k)
• Work-life balance offerings include:
  • Hybrid Work Policy
  • Productivity Hours - weekly meeting-free work time
  • Summer Fridays
  • Work From Anywhere Month
• In-house and external learning & development opportunities
• Generous health insurance and wellness benefits

EEO Statement
Revantage is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant, employee, or other covered person based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, caste, immigration status, religion, religious creed (including religious dress and grooming practices), sex, gender, gender expression, gender identity, marital status, sexual orientation, pregnancy (including childbirth, lactation or related medical conditions), age, national origin or ancestry, citizenship, physical or mental disability, genetic information (including testing and characteristics), protected leave status, domestic violence victim status, or any other consideration protected by federal, state or local law. We are committed to providing reasonable accommodations, if you need an accommodation to complete the application process, please email [email protected]