Sr. Associate, Data Analysis and Reporting (Compliance)

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

We believe in a Modern, Flexible Workplace, and we are continuously exploring advancements in technology and office environments to make it easier to work from anywhere at any time, allowing for more flexibility in where and how you work. We know that choice and flexibility are important to you. We also recognize that flexible and remote positions can become opportunities for military partners, caregivers, and individuals with disabilities to thrive at our company. We invite you to consider what a Modern, Flexible Workplace can mean for you!

It is anticipated that an incumbent in this role will work onsite for three (3) or more days a week and will have a dedicated workspace when working onsite. Work location is subject to change based on business needs.The Senior Associate, Data Analysis and Reporting for Complaint Resolutions and Issues Management is responsible for planning and leading review of data and controls that impact the FNBO Complaint Resolutions Management Program and Issue Resolution Management Requirements (“program(s)”). The Sr. Associate will assess risk, evaluate current processes and platforms, and recommend changes to improve our customer and employee experiences. The Sr. Associate acts as the point of contact for all three lines of defense for complaints and issues reporting and analysis, including Compliance Testing, Regulatory Exam, and Internal Audit requests. The Sr. Associate uses the FNBO network to connect business needs and technology to enhance and leverage a consistent and scalable operation model, working with IT to further the vision and increase business functionality. The Sr. Associate partners with the Complaint Resolutions and Issues Management Director, Compliance Directors, Risk Business Partners, Bank Leadership, and other key stakeholders in identifying and solutioning enhancements to the program processes. This position is responsible for ensuring data related to the programs is as accurate and insightful as possible.

About This Role:

 

Oversight

• Maintain comprehensive knowledge of operational risks, controls, applicable laws/regulations, and best practices within the banking/financial institution industry. 
• Research and resolve escalated reporting/data integrity issues from team members and/or internal business partners.
• Work with stakeholders on program review and risk management-related initiatives to ensure the Bank is taking appropriate actions to meet the goals, strategic plans, and performance metrics of the programs.

Performance

• Perform data integrity testing and monitor key performance and risk indicators.
• Program Planning - Analyze platform/process performance and work with Technology and Data Management partners to increase the efficiency of program analysis and reporting.
• Fieldwork – Analyze complaints and issues for trends, with particular focus on those tied to a regulatory topic/enhanced risk rating, and recommend actions to mitigate risk.
• Identify and produce periodic summaries that clearly articulate the business trend, understand root cause, and provide possible recommendations for resolution/remediation.
• Risk Assessment:  Assist stakeholders in all relevant risk assessment processes and evaluations.

Compliance

• Understand and comply with bank policies, laws, regulations, and the Bank's BSA/AML Program, as applicable to your job duties.  Complete compliance training and adhere to internal procedures and controls, as required.  Report any known violations of compliance policy, laws, or regulations.  Report any suspicious customer and/or account activity.
• Ensure both internal and external parties adhere to program reporting and documentation requirements.
• Professionalism/Attendance:  Maintain professional behavior with internal business partners and department team members.  Develop relationships with business partners in order to learn more about their department and possibly assist in development of new products/services to identify emerging risks.  Know the company's goals and understand your key accountabilities.

Continuous Improvement

• Build and maintain internal business partner relationships throughout FNBO. Act as a key liaison and work closely with Compliance, CX, Banking Division, Partnership, Office of the President, Collections, Fraud/Disputes, Credit Risk,  and other business units as needed.
• Serve as an escalation point and subject matter expert for internal program inquiries. Ensure rapid resolution of any issues.
• Partner with internal stakeholders to create service-level standards to ensure employee accountability. Lead implementation of training/coaching huddles for process improvement initiatives.
• Collaborate and consult cross-functionally across teams to break down barriers and achieve team goals; take on the role of the expert or leader when necessary.
• Work to continuously refine processes, workflows, route cause analysis, and system flows.
• Work with key stakeholders to identify and refine business requirements by utilizing project management skills to develop solutions based on needs
• Identify requirements and methodology to measure, prioritize and process improvement opportunities.
• Demonstrate strong leadership competencies and application of skills that exhibit effective decision-making and strong emotional intelligence to ensure integration of processes and workflows.
• Demonstrate the ability to adapt to process changes related to scope, schedule, workflow and/or system/process optimization needs as appropriate.

Key Skills

• Experience coaching and developing first and second line in lean-based continuous improvement
• Passionate and driven to create a culture of continuous improvement and QA/QC monitoring
• Demonstrated expertise in scientific problem solving and group facilitation
• Ability to think critically and analytically
• Ability to coordinate the activities needed to support multiple implementations/teams
• Self-starter: able to manage through ambiguity, work independently and providing meaningful change in a diverse environment
• Strong influencer with robust interpersonal and trust-building skills that challenges the status quo; confidence, compassionate, empathetic and highly self-aware
• Understands how technology solutions are implemented and the impact on platform users
• Experience working on large-scale projects as well as handling day-to-day operational requests
• Demonstrates strong analytical and communication skills
• Ability to create and present executive-level presentations, sharing progress and identifying risks
• Approaches work with a sense of urgency to get work completed timely and accurately
• Applies analytical approach to assess product gaps and make data driven decisions

The Ideal Candidate for This Role:

 

Required Qualifications:

• Bachelor's Degree or 5+ years related experience
• Strong communication and interpersonal skills
• Basic knowledge of Agile Project Management and proven ability to problem solve
• Strong communication and interpersonal skills
• Works with a sense of urgency in bringing solutions and closure to issues

Compensation:

 

Compensation range (base pay): $80,061.00-$132,099.00

This role may have a specific starting pay within this range.

Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.

Benefits Overview:

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

• Medical, Dental, Vision Insurance

• 401k, With Matching Contributions

• Time Off Programs

• Health Savings Account (HSA)/Dependent Care

• Employee Banking

• Growth Opportunities

• Tuition Assistance

• Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/.

For additional information regarding compensation and benefits, e-mail FNBO at [email protected]. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.

Job number: R-20250756

Equal Opportunity & Belonging:

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey.

Learn more here.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

Click here to download 'EEO is The Law' Self-Print Poster

Click here to download 'EEO is The Law' Supplement for Federal Contractors

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FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC

FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)

Application Deadline:

All our jobs will be posted for a minimum of 5 calendar days.  Job postings may come down prior to 5 calendar days based on volume of applicants.