Sr Associate (CRM Operations)

About The Opportunity
We're all about connecting hungry diners with our network of over 300,000 restaurants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!
Why Work For Us
Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you're looking for a place that values strong relationships, embraces diverse ideas-all while having fun together-Grubhub is the place for you!
About The Opportunity
The Sr. Associate, CRM Operations associate will be responsible for the execution of key CRM marketing and retention campaigns. This role will own in-platform campaign execution, in support of driving personalization and retention as well as operating as a technical consultant to our Strategy and Analytics, Marketing, and Business teams. This role requires prior experience in campaign management/deployment and segmentation, building in-platform customer journeys and triggered programs, retaining and supporting data hygiene in ESPs and Customer Engagement Platforms (e.g., Braze, Salesforce Marketing Cloud, etc.) for Email and Push (in-app messaging would be an added bonus).
Key Responsibilities:

• Develop, execute, and optimize email / push / in-app messaging for dynamic content-driven ad hoc and automated campaigns in Braze
• Monitor live campaigns, solutioning with stakeholders for optimization and remediation
• Partner with the marketing and analytics teams on technical and creative QA for all campaign launches to ensure flawless execution and deployments
• Recommend and implement operational and workflow improvements for ongoing optimizations of operational production and documentation processes
• Serve as CRM operations subject matter expert to apply CRM platform capabilities to operationally execute CRM strategy and personalized consumer experiences
• Consult with analytics, product, engineering, marketing, and business teams to understand key data points, journeys and analytics to influence the design of and launch campaigns from ideation to post-launch monitoring

What You Bring To The Table:

• Bachelor's degree required
• 3-5+ years experience in direct CRM operations (email and push)
• Hands-on executional experience in Braze (or similar ESPs and/or Consumer Engagement Platforms e.g., Salesforce Marketing Cloud, Iterable)
• HTML and CSS knowledge and technical capabilities to QA/troubleshoot and collaborate to ensure successful and valuable data integrations across data science, engineering, product, and marketing teams
• Ability to manage multiple initiatives simultaneously, work well under pressure and tight deadlines and take projects from initial request through to implementation and deployment
• Ownership mindset to proactively identify future opportunities and effectively apply critical thinking to lead solutions day-to-day, take pride in delivering a valuable consumer experience
• Familiarity with automation platforms (e.g., enable dynamic creative optimization, personalization)
• Ability to anticipate and understand technical data dependencies
• Strong written and oral communication skills to effectively influence various functional groups and up to executive levels
• Strong self-management / prioritization and influence capabilities
• Strong communication, organization and overall teamplayer
• Strong attention to detail

Got these? Even better:

• Experience with Contentful
• Experience with in-app marketing
• SQL skills
• Familiarity with tech industries or B2C/B2B2C distribution channels

And Of Course, Perks!

• PTO. Grubhub employees enjoy a generous amount of time to recharge.
• Health and Wellness. Excellent medical, dental and vision benefits, 401k matching, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
• Compensation. You'll receive a great compensation package with eligibility for generous incentives, bonuses, commission, or RSUs (role-specific).
• Free Meals. Our employees get a weekly Grubhub credit to enjoy and support local restaurants.
• Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Fund . Employees are also given paid time off each year to support the causes that are important to them.

Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
If you are a resident of the State of California and would like a copy of our CA privacy notice, please email [email protected].