Sr. Assoc-HRSS • HR Shared Services

Are you ready to make an impact? Sutherland is seeking a reliable and detail-oriented person to join our dynamic team and play a key role in supporting HRSS operations across the LATAM region, with a focus on Mexico and Colombia. As a Global HR Shared Services Sr Associate, you will be at the forefront of overseeing assigned tickets and ensuring compliance with local regulations while making a direct impact on our business success. If you are a detail-oriented, proactive professional with a passion for HR processes and commitment to excellence, we want you on our team!

The role involves professionally handling employee and ex-employee queries related to their lifecycle or post-separation, ensuring responses align with company policies. It requires close coordination with HR teams including HRBPs, Payroll, Compensation, and Benefits to support these requests. 

What You Will Do:

• Social Security Affiliation: Take charge of the affiliation process for new hires to social security systems (ARL, AFP, CC, EPS, etc) and make sure they are correctly implemented and compliant with local regulations.

• Manage HRQueries: Handle and resolve related queries using SAP SuccessFactors, including compensation adjustments, transfers, promotions, terminations, and other essential HR transactions.

• Employee Terminations & Exit Processes: Oversee the accurate preparation of exit documents, ensuring compliance with labor laws and social security requirements.

• Accuracy & Compliance: Be the gatekeeper for error-free transactions by ensuring each action is meticulously executed to avoid any legal issues, safeguarding the organization and employees.

• Confidentiality First: Exercise the utmost discretion while handling highly sensitive information, adhering to strict data protection policies.

• Collaborative Work: Partner with Support areas to streamline and optimize processes, ensuring a seamless experience for new hires, transfers, and separations

What We’re Looking For:

• Language Skills: Ability to communicate in English and Spanish, both verbally and in writing, to interact with globalteams.

• Experience in Global HR Shared Services is preferred, roles involving processing queries in systems will also be considered.

• Attention to Detail: A natural eye for detail to ensure accuracy in all GHRS transactions—your precision is key to maintaining compliance and protecting the organization.

• Confidentiality: Demonstrated ability to manage sensitive information with care and integrity.

Preferred Qualifications:

• Local Knowledge: Familiarity with local labor laws and social security requirements in both Mexico and Colombia is highly preferred.

• Experience with social security affiliations and termination processes.

•  Preferrable proficiency in SAP SuccessFactors or similar systems and have a strong command of Excel to manage and analyze data efficiently.

Why Join Us?

• Impactful Work: This is your chance to make a tangible difference in a growing global organization. Your expertise will directly influence GHRS operations

• Career Development: You’ll have the opportunity to grow and expand your skills with access to ongoing learning, training opportunities and interaction with other teams around the globe!

• Collaborative Environment: Work alongside a passionate, diverse, and talented team that values your contributions and encourages new ideas. This is an exciting opportunity to join GHRS Global HR Shared Services and make a significant contribution to the success of our LATAM operations. If you are a motivated and detail- oriented professional with a passion for delivering excellence, we’d love to meet you! Apply today and take the next step in your career with us!

• Work from home with some scheduled visits to site.