Sr Applications Engineer

The Sr. Applications Engineer is the primary technical support interface for commercial-vehicle and industrial applications customers. You will translate vehicle or application requirements and guide customers regarding selection, integration and troubleshooting of our products such as electric motors, traction inverters, gearboxes/e-axles, and microgrid power electronics. You will partner with sales, product engineering, quality, and operations to ensure successful launches and sustained performance in the field. The role requires direct customer engagement to drive the adoption of our electrified propulsion portfolio.

1) Enable Customer Programs & Requirements

·       Serve as the technical lead for assigned Commercial Vehicle programs from pre‑RFQ through SOP, owning “requirements capture”, system definition, and application feasibility for motors, inverters, and gearboxes/e‑axles.

·       Decompose vehicle drive‑cycle and duty‑cycle data into propulsion system requirements (power, torque, efficiency, thermal, NVH, durability) and align with product capability/roadmaps.

·       Decipher application documentation (Interface Control Documents, system schematics, pinouts, harnessing, installation guides, and customer design notes).

2) Integration, Calibration & Validation

·       Lead mechanical and electrical integration: Guide the customer regarding our product use in their application regarding mounting, shafts/couplers, ratios, cooling, lubrication, EMI/EMC, and HV/LV wiring; coordinate packaging studies with CAD and vehicle teams.

·       Guide customers through traction inverter & motor control setup (FOC, SVPWM/DPWM, sensor configuration, torque/speed limits), dyno bring‑up, and on‑vehicle commissioning.

·       Define and execute customer‑specific DVP&R; support HIL/vehicle testing, data acquisition, and acceptance criteria; understand implications of ISO 26262 interface and OEM standards when required.

3) Issue Triage, RMA & Post‑Sale Technical Support

·       Act as primary technical contact for post‑sale support, ensuring rapid response to customer inquiries and technical escalations. Remotely assist customers in diagnosing and resolving issues in the field if possible.

·       Provide proactive customer success support: monitor product performance in the field, recommend upgrades or preventive actions, and deliver technical training for service teams.

·       Maintain clear communication on issue status, root cause, and resolution timelines; drive continuous improvement based on field feedback.

·       Manage RMA process: provide failure analysis/field diagnosis to RMA engineer, initiate corrective actions, and communication between customer and internal teams; ensure timely resolution and documentation.

4) Commercial & Cross‑Functional Collaboration

·       Partner with Sales on pre‑sales scoping, application risk/cost tradeoffs, and quote inputs; articulate value and constraints of product configurations versus customizations.

·       Provide Voice‑of‑Customer insights to drive product manual updates and product roadmaps (ratings, interfaces, software/hardware features, diagnostics, serviceability) for Commercial Vehicle duty cycles.

Salary Range:

$92,800 - $127,600

Internal Use Only: Salary

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