Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job DescriptionThe Sr Application Support is responsible for providing settlement processing and report generation for our Enterprise level merchants, solving complex problems, implementing new processors and applications in our production systems, and acting as a liaison between Operations, Product Development, and Customer Support to coordinate system changes and enhancements.
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.
QualificationsBasic Qualifications
Must have a High School diploma or equivalent or relevant work experience
Preferred Qualifications
2 or more years of work experience
Bachelors Degree in Computer Science, Information Technology or Information Systems, or Engineering
Five years of payment processing experience or equivalent, e.g. finance industry
Three years of Windows and UNIX experience, including shell scripting
Two to three years of database experience and SQL skills
Experience with file transfer protocols such as FTP, SFTP, ConnectDirect
Two years of experience on one or more programming languages such as shell scripting, Perl, Java, JavaScript, PHP.
Knowledge on CAESP(scheduling package), TSO & TPX, JCL, Sysview, C1 Endeavor, Netcool Alerting Tool, ServiceNow Ticketing Tool
Understanding in Incident, Problem and Change management per the ITIL process.
Five years of payment processing experience or equivalent, e.g. finance industry
Ability to function effectively in a fast-paced environment with multiple priorities
Ability to work independently and to also work effectively as part of a team
Strong analytical and diagnostic skills such as root cause analysis
Experience working directly with customer support to solve technical problems
Must have a strong commitment to execution, follow through and timely communication
Excellent writing and interpersonal skills with the ability to communicate effectively with both technical and non-technical customers
Exceptional organization skills
High level of attention to detail
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Top Skills
What We Do
At Visa, we are driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. As our products and technology have evolved with the world, Visa remains ubiquitous, reaching new customers in new and often invisible ways. We are at the center of this digital revolution with a network that connects people with over 80 million businesses all over the world. And Visa’s network is expanding, accelerating our growth. Our resilient business model, with its strong track record of success, will provide you with amazing opportunities to grow in your career, as well.
We are looking for people like YOU. Come join a people-centric company where you can invest in your career.
For more information, visit visa.com/about, visacorporate.tumblr.com and @VisaNews on Twitter.
Why Work With Us
Our employees are our company. Creating an inclusive and diverse workplace has been our key priority. With our purpose to “uplift everyone, everywhere” as our guide, we’re building an environment where diverse backgrounds and perspectives are celebrated and drive success inside our company and out in our communities.
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