This role supports and maintains multiple user- and customer-facing applications, data platforms, and related services to ensure high availability and strong performance.
The ideal candidate is adaptable, eager to learn, and comfortable working in a fast-paced manufacturing environment.Job Description
In this role, you will:
- Perform daily application maintenance, processing, and user support
- Respond to and coordinate support cases from application users and customers
- Troubleshoot application alerts using monitoring tools; resolve or escalate per SOPs
- Lead customer communications during critical incidents and facilitate retrospectives
- Improve customer satisfaction through stronger support quality, knowledge sharing, and training
- Drive root cause investigations and implement corrective actions and improvements
- Lead projects that enhance customer experience, application performance, or operational processes
- Create and maintain end-user support documentation and knowledge articles
- Plan proactively for upcoming system or process changes
- Mentor and guide team members
- Train support teams on new or updated processes and services
- Collaborate with cross-functional stakeholders and support teams
- Ensure support readiness and availability
- Identify and implement automation opportunities for end-user self-service
- Coordinate with vendors and internal technical support teams
- Partner with product and service owners on new service introductions, changes, and operational transitions
- Manage supplier relationships to improve support outcomes and reduce vendor escalations
- Bachelor’s degree from an accredited college or university with at least 2 years of professional experience, OR
- Associate degree with at least 5 years of professional experience, OR
- High school diploma / GED with at least 7 years of professional experience
Note: Military experience is equivalent to professional experience.
Eligibility Requirement- Legal authorization to work in the U.S. is required
- This employer will not sponsor employment visas now or in the future for this role
- Experience with relevant applications or products
- Understanding of how to set and drive technical direction
- Familiarity with gathering functional requirements
- Knowledge of technical standards and how to apply them to project work
- Interest in current and emerging technologies through training, work experience, or industry involvement
- Understanding of cross-functional business concepts, priorities, and organizational dynamics
- Ability to coach and mentor team members
- Awareness of hardware and software cost considerations
- Ability to deliver work on time and within budget
- Skill in identifying and escalating issues, risks, and benefits
- Ability to support change initiatives through implementation and feedback
- High energy and enthusiasm in a rapidly changing environment
- Strong customer focus and relationship-building skills
- Change-oriented mindset with a focus on continuous improvement
- Ability to work effectively with global teams, both independently and collaboratively
- Sound judgment in routine decision-making
- Open-mindedness to new ideas and alternative solutions
- Ability to resolve day-to-day implementation issues and escalate larger concerns as needed
- Strong analytical, problem-solving, and communication skills
This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)).
Additional InformationGE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: No
Skills Required
- Bachelor's degree with at least 2 years professional experience OR Associate degree with at least 5 years OR High school diploma/GED with at least 7 years professional experience
- Legal authorization to work in the U.S.; employer will not sponsor employment visas
- Must meet U.S. Person status for access to export-controlled information (U.S. citizen, lawful permanent resident, asylee or refugee)
- Successful completion of a drug screen (as applicable)
- Experience with machine connectivity, DNC program implementation, and shop-floor data visualization
- Experience with Info Connect and Spotfire (or similar data visualization/analytics tools)
- Experience in application operations including monitoring, incident management, troubleshooting, and customer support
- Ability to mentor and coach team members and deliver training and documentation
- Familiarity with gathering functional requirements and applying technical standards to projects
GE Aerospace Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about GE Aerospace and has not been reviewed or approved by GE Aerospace.
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Healthcare Strength — Health coverage spans medical, dental, vision, prescription drugs, behavioral health support, and some on‑site healthcare options. Wellbeing programs emphasize physical, emotional, and social support and are often characterized as part of a top‑notch package.
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Retirement Support — Retirement programs include a 401(k) with company contributions, long‑term financial planning tools, and vesting provisions. Legacy pension benefits remain for eligible employees despite the plan being frozen.
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Leave & Time Off Breadth — Time‑off offerings include paid vacation, holidays, sick time, personal days, and flexible work arrangements, with permissive PTO noted for some salaried roles. Family support includes generous parental leave and adoption assistance.
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