Sr Analyst, Technical Product Management

Company Description:
McDonald's growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald's will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.
McDonald's Global Technology is here to power tomorrow's feel-good moments.
That's why you'll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time.Using AI, robotics and emerging tech, we're digitizing the Golden Arches. Combine that with our unparalleled global scale, and we're reshaping all areas of the business, industry and every community that is home to a McDonald's restaurant.We face complex tech challenges every day. But that's where our diverse and talented teams come in. They're made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.
Check out the McDonald's Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.
Department Overview
This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald's works. We provide best-in-class foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It's our goal to always provide an engaging, relevant, and simple experience for our customers.
The Senior Technical Product Analyst role is part of the End User Infrastructure and Operations team in Global Technology Infrastructure & Operations. The role reports to the Senior Manager of Portal & Experience. This role will work closely with product managers and analysts to define and deliver portal features and capabilities that elevate the user experience.
This is an exciting opportunity for a seasoned technology leader to shape the transformation of infrastructure and operations products and services across the McDonald's environment. The ideal candidate will bring deep expertise in intranet portals, product strategy, and stakeholder engagement to drive innovation and impact to the entire McDonalds environment.
Responsibilities

• Lead the assessment, recommendation, and implementation of intranet portal technologies.
• Define and execute a strategic roadmap for portal and collaboration technologies, introducing new features and integration points with key business areas.
• Partner with stakeholders across HR, IT, Communications, and other functions to align portal capabilities with enterprise needs.
• Manage or support a technology product or suite of products with significant business impact.
• Work as part of a team of technical product analysts influencing across the organization and innovating within a strategically important domain.
• Communicate effectively with leadership and cross-functional teams, fostering constructive dialogue and resolving issues.
• Decompose complex problems into actionable solutions using data-driven judgment.
• Identify core problems or opportunities within business processes and understand their root causes and impacts.
• Proactively identify gaps and opportunities in services, workflows, and tooling across markets and teams.
• Continuously improve product management capabilities and close skill gaps.
• Conduct research and market analysis to inform product strategy and direction.
• Manage relationships with suppliers, vendors, and key internal customers.

Qualifications

• Bachelor's degree with 8+ years of technical product management experience, or Master's degree with 6+ years of relevant experience
• Proven experience managing and evaluating intranet portal technology
• 5+ years of experience with cloud-based CMS platforms and WYSIWYG interfaces
• Strong understanding of UX principles and user-centered design
• Demonstrated ability to manage technical products, drive clarity, and evaluate concepts with internal and external partners
• Experience communicating with leadership and setting expectations for major multi-functional initiatives
• Customer-centric mindset with a focus on delivering impactful solutions
• Strong problem-solving, organizational, and strategic thinking skills
• Analytical and quantitative skills with the ability to use data to support decisions and measure success
• Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, develop project cases, and measure success
• Excellent presentation and writing skills; able to translate theory into practical application
• Collaborative and conflict-resolution skills; able to work effectively in cross-functional teams
• Experience managing full SDLC projects and working in agile environments
• At least 3+ years of experience working with Microsoft technologies (e.g., SharePoint, Teams)

Compensation
Bonus Eligible: Yes
Long - Term Incentive: Yes
Benefits Eligible: Yes
Salary Range
The expected salary range for this role is $112,860 - $143,900 per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.
Additional Information:
Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.
Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.
Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald's long-term incentive plan.
McDonald's is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald's provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.
McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.