Job Details:
Position Summary
We are seeking a highly skilled Senior Analyst specializing in ServiceNow Human Resources Service Delivery (HRSD) to support the design, implementation, optimization, and ongoing management of HR technology solutions. This role partners closely with HR, IT, Security, and business stakeholders to streamline HR processes, improve employee experiences, and drive operational efficiency through the ServiceNow platform.
The ideal candidate combines strong ServiceNow HRSD functional expertise with analytical problem-solving, stakeholder management, and platform configuration capabilities.
Key Responsibilities
ServiceNow HRSD Administration & Development
- Lead configuration, enhancement, and support of the ServiceNow HRSD platform.
- Design and maintain HR workflows, lifecycle events, employee service centers, knowledge bases, and case management solutions.
- Configure HR Catalog items, Flow Designer workflows, business rules, UI policies, ACLs, notifications, and integrations.
- Support implementation and optimization of HRSD modules including:
- HR Case Management
- Employee Center / Employee Service Center
- Lifecycle Events
- Knowledge Management
- Document Management
- Virtual Agent (preferred)
Business Analysis & Stakeholder Engagement
- Gather and document business requirements from HR and cross-functional teams.
- Translate business needs into scalable technical solutions.
- Facilitate workshops, process mapping sessions, and solution reviews.
- Recommend process improvements aligned with HR best practices and platform capabilities.
Platform Support & Optimization
- Troubleshoot production issues and coordinate resolution activities.
- Monitor platform performance, data integrity, and user adoption metrics.
- Ensure platform compliance with governance, security, and audit requirements.
- Participate in upgrade planning, testing, and release management activities.
Reporting & Analytics
- Develop dashboards, reports, and KPIs to measure HR operational performance.
- Analyze trends and provide recommendations to improve service delivery and employee experience.
- Support audit and compliance reporting requirements.
Collaboration & Leadership
- Mentor junior analysts and platform administrators.
- Collaborate with developers, architects, and third-party vendors.
- Contribute to roadmap planning and continuous improvement initiatives.
- Serve as a subject matter expert for ServiceNow HRSD capabilities.
Requirements:
Experience: 3+ years of ServiceNow configuration experience. ServiceNow certifications or Salesforce certifications preferred.Communication Skills: Able to work independently and in a team environment. Self-motivated, self-disciplined, with the ability to manage multiple projects and tasks simultaneously with minimal supervision.Computer Skills: Strong computer and technology skills
Relocation Assistance Eligible:
NoWork Shift:
Certain roles at Tyson require background checks. If you are offered a position that requires a background check you will be provided additional documentation to complete once an offer has been extended.
Hourly Applicants ONLY -You must complete the task after submitting your application to provide additional information to be considered for employment.
The successful candidate(s) must be willing and able to perform the physical requirements of the job with or without a reasonable accommodation.
Tyson is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.
We provide our team members and their families with paid time off; 401(k) plans; affordable health, life, dental, vision and prescription drug benefits; and more.
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Unsolicited Assistance: Tyson Foods and its subsidiaries do not accept unsolicited support from external recruitment vendors for open positions within the United States. Any resumes or candidate profiles submitted by recruitment vendors or headhunters to any employee or applicant tracking system at Tyson Foods or its subsidiaries, without a valid written request and search agreement approved by HR, will be considered the property of Tyson Foods. No fees will be paid if the candidate is hired due to an unsolicited referral.
Skills Required
- 3+ years of ServiceNow configuration experience
- ServiceNow certifications or Salesforce certifications
- Strong computer and technology skills
Tyson Foods Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Tyson Foods and has not been reviewed or approved by Tyson Foods.
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Healthcare Strength — Medical, dental, and vision coverage start on day one and are complemented by telehealth, wellbeing programs, and added mental‑health support. Vision and basic dental are available at no additional cost, and preventive care is emphasized.
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Parental & Family Support — Paid parental leave has been expanded for birth and adoptive parents, signaling stronger family support. Select locations have piloted childcare solutions to better support shift workers.
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Retirement Support — A 401(k) plan with company matching after a year and an employee stock purchase plan are available to build long‑term financial security. Company‑paid life and disability coverage further bolster the protection package.
Tyson Foods Insights
What We Do
World's largest processor and marketer of protein food products. We think differently and we act boldly. At Tyson Foods, we're not only ready for tomorrow, we’re leading the way. We are a company of people engaged in the production of food, seeking to pursue truth and integrity, and committed to creating value for our shareholders, our customers, our team members, and our communities. We built our name on providing generations of families with wholesome, great-tasting chicken. But today’s Tyson Foods is so much more. As values and behaviors around food have changed, so have we. Today, we’re innovators uniquely positioned to reshape what it means to feed our world. Today, we not only have the fastest growing portfolio of protein-centric brands, we offer greater transparency into everything we do.
