We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
The Sr. Analyst role, reporting to the Lead Director of Provider Standardization, supports initiatives focused on provider data accuracy, operational effectiveness, process standardization, and strategic improvement efforts across multiple lines of business. This role combines project execution, analytical problem solving, stakeholder engagement, and process improvement to support scalable operations and improve business outcomes.
The ideal candidate is comfortable working in ambiguity, organizing complex workstreams, supporting cross-functional initiatives, and identifying opportunities to improve efficiency, quality, and customer experience.
Responsibilities
Project & Initiative Management
Lead and support projects related to provider standardization, provider experience, operational effectiveness, and data quality initiatives
Manage initiative lifecycles from intake through implementation, including requirements gathering, planning, execution, risk identification, stakeholder alignment, and sustainment activities
Track initiative progress and communicate updates, risks, barriers, and recommendations to leadership and stakeholders
Support execution of strategic initiatives and special projects as assigned
Process Improvement & Business Analysis
Evaluate current workflows and operational processes to identify inefficiencies, manual work, bottlenecks, and improvement opportunities
Support process mapping, root cause analysis, and development of future-state workflows where appropriate
Recommend improvements that improve accuracy, reduce turnaround times, enhance quality, and support scalable operations
Analyze operational trends, stakeholder feedback, and business needs to identify improvement opportunities and support recommendations
Stakeholder Partnership & Execution
Partner with internal business teams, operational areas, and leadership to define objectives, requirements, risks, and expected outcomes for initiatives
Facilitate discussions, drive follow-ups, and maintain alignment across stakeholders throughout project execution
Support change management activities associated with new processes, implementations, or operational changes
Act as a liaison between operational teams, business partners, and supporting functions including reporting, technology, or implementation teams as needed
Reporting & Operational Support
Support monitoring of operational performance through existing dashboards, metrics, and reporting processes
Help identify reporting gaps, business needs, and opportunities for improved visibility into operational performance
Assist in development of presentations, status updates, and executive-level summaries
Required Qualifications
3+ years experience supporting or leading projects, operational initiatives, or cross-functional work efforts
Demonstrated ability to organize ambiguous work, solve problems, and translate business needs into actionable plans
Experience managing multiple priorities and coordinating work across stakeholders
Strong analytical, communication, and organizational skills
Experience using business tools such as Excel, PowerPoint, Visio, or similar applications
Ability to work independently while driving initiatives forward with minimal oversight
Preferred Qualifications
Experience in healthcare operations, Medicaid, Medicare, provider operations, credentialing, or regulated environments
Experience with Lean, Agile, Six Sigma, operational excellence, or continuous improvement methodologies
Experience with workflow analysis, process mapping, or operational improvement initiatives
Experience working with dashboards, reporting tools, or Power BI
Experience supporting automation efforts, implementations, or technology-enabled improvements
Project management certification preferred but not required
Education
Bachelors or equivalent work experience
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$46,988.00 - $112,200.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- 3+ years experience supporting or leading projects, operational initiatives, or cross-functional work efforts
- Strong analytical, communication, and organizational skills
- Experience using business tools such as Excel, PowerPoint, Visio, or similar applications
- Ability to work independently while driving initiatives forward with minimal oversight
CVS Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CVS Health and has not been reviewed or approved by CVS Health.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive for benefits-eligible colleagues, including medical, dental, and vision with free preventive care and access to virtual care and select no-cost MinuteClinic services. Mental health support is also highlighted with no-cost confidential counseling sessions per issue.
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Retirement Support — Retirement benefits include a 401(k) with a dollar-for-dollar match up to 5% after meeting service and hours requirements. Ownership programs are also offered through an employee stock purchase plan with a stated purchase discount.
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Pay Growth & Progression — A companywide minimum wage floor establishes a baseline that is framed as a positive starting point in some roles and markets. Unionized or high-cost areas are described as having clearer wage scales and step-ups that can materially lift pay over time.
CVS Health Insights
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
