POSITION SUMMARY
- Sr. Analyst, Process Enablement - Supply Chain provide expertise and structured support for supply chain business processes, ensuring accurate issue triage, process guidance, and effective adoption of global templates and procedures. Act as a dedicated super user for supply chain end-to-end processes, providing functional clarification, performing issue triage, and supporting user enablement activities. This position reports to Manager, Process Enablement.
RESPONSIBILITIES
- Supports supply chain-specific Oracle EBS modules including Order Management & Shipping (ONT), Sourcing & Purchasing (PR/PO), Advanced Quoting & Pricing (ADV QP), Project Manufacturing (MFG), Project Management (MGT), Oracle Time & Labor (OTL), Billing (BILL), and HRMS.
- Owns resolution of service module-specific issues from initial triage through escalation.
- Documents business requirements and assesses process impacts related to service processes.
- Provides updates on solution design, implemented fixes, and functionally resolved tickets.
- Interfaces with supply chain business functions, Business Process Enablement Lead, and Training & Knowledge Coordinator on the business side.
- Escalates unresolved issues to ERP Second Level Support on the IT side.
- Performs structured functional triage before ticket creation, including issue validation, scenario replication, and preliminary root-cause categorization for supply chain-specific processes.
- Handles module-specific user queries and functional triage across Order Management, Purchasing, Quoting, and related modules.
- Advises Business Process Enablement Lead and Training & Knowledge Coordinator on recurring issues and knowledge gaps within service modules.
- Reduces avoidable tickets by providing immediate clarification and hands-on guidance to users.
- Oracle EBS (ONT, PR/PO, ADV QP, Project MFG, Project MGT, OTL, BILL, HRMS), ServiceNow, SharePoint, process mapping, transaction flow analysis, and exception handling methodologies.
QUALIFICATIONS
- Bachelor’s degree in Business Administration, Accounting, Finance, Economics, Engineering, Marketing, IT, Computer Science, or related discipline.
- 2-4 years in Oracle EBS functional support or business process enablement.
- Experience in handling module-specific user queries and functional triage.
- Exposure to Oracle EBS module workflows and business process operations in a field services or aftermarket services environment.
- Strong written and verbal communication skills in English; other languages are a plus.
- Ability to provide clear process guidance to business users and document business requirements effectively for ERP delivery teams.
- Analytical thinking and problem-solving skills.
- Ability to perform root-cause categorization, identify recurring issue patterns, and assess process impacts.
- Deep functional knowledge of Oracle EBS supply chain modules (ONT, PR/PO, ADV QP, Project MFG, Project MGT, OTL, BILL, HRMS).
- Proficiency in process mapping, transaction flows, and exception handling.
- Experience with formalization of module-specific business requirements.
PHYSICAL & ENVIRONMENTAL DEMANDS
- No special physical requirements.
TRAVEL REQUIREMENTS
-
10% travel required.
The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.
OUR STRATEGIC PRIORITIES
- Customer Focus
- Operational Excellence
- High-Performance Culture
- Innovation
- Financial Strength
OUR BEHAVIORS
- Own It
- Act With Urgency
- Foster a Customer-First Mindset
- Think Big and Execute
- Lead by Example
- Drive Continuous Improvement
- Learn and Seek Out Development
About Vertiv
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.
Skills Required
- Bachelor's degree in Business Administration, Accounting, Finance, Economics, Engineering, Marketing, IT, Computer Science, or related discipline
- 2-4 years in Oracle EBS functional support or business process enablement
- Experience handling module-specific user queries and functional triage
- Exposure to Oracle EBS module workflows and business process operations in a field services or aftermarket services environment
- Strong written and verbal communication skills in English
- Ability to provide clear process guidance and document business requirements for ERP delivery teams
- Analytical thinking and problem-solving skills, including root-cause categorization
- Deep functional knowledge of Oracle EBS supply chain modules (ONT, PR/PO, ADV QP, Project MFG, Project MGT, OTL, BILL, HRMS)
- Proficiency in process mapping, transaction flows, and exception handling
- Experience formalizing module-specific business requirements
- Legally authorized to work in the United States without sponsorship
What We Do
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to ensure its customers’ vital applications run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Columbus, Ohio, USA, Vertiv employs approximately 20,000 people and does business in more than 130 countries. For more information, and for the latest news and content from Vertiv, visit Vertiv.com.
