Sr Analyst, PRM Program-Float

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Role Description

The purpose of the Sr. Associate, PRM Program (Float) at Oak Street Health is to provide ongoing support, training and performance management for Patient Relations Managers and Sr. Patient Relations Managers to build a sustainable PRM program, achieve growth and retention metric success and alleviate staffing challenges.

The Sr. Associate, PRM Program (Float) role is an exciting advancement opportunity for those who have demonstrated mastery of the Senior Patient Relations Manager I/II role. A Sr. Associate, PRM Program (Float) Supports regions/centers, as needed, and most directly when the regions lack a Senior Patient Relations Manager or need additional support leading the PRM cohort. 

The Sr. Associate, PRM Program (Float) reports to the Divisional Manager, PRM Program and is responsible for assisting the central team in supporting the Patient Relations Manager program across the company. The role is remote, but travel is highly emphasized and required (40%) throughout the year to directly support regions on the ground. 

• All candidates for the Sr. Associate (Float) position must meet the criteria required for Sr. PRM I, In addition to the Sr. PRM II leveling criteria, candidates for the Sr. Associate (Float) position must demonstrate or express an interest in training and continuous learning, excellent communication and listening skills, and interpersonal skills. This candidate must be willing to travel.

Success in this role requires high levels of flexibility, energy, leadership, and organization, as well as strategic problem-solving and effective communication skills.
 

Responsibilities include:

• Demonstrating a high degree of flexibility and leadership, and acting as temporary SPRM where needed to best support local PRM teams

• Being a ‘black-belt’ level expert on the ins and outs of Medicare, insurance, and benefits; and supporting our staff so that they can support patient

• Effectively communicating with RVPs, Sr. Associates and field teams (PMs, OMs, WCs) as needed

• Onboarding, training, and providing continuous feedback to SPRMs/PRMs as needed, to ensure team members feel adequately supported to navigate complex patient interactions

• Ensuring that all PRMs in the region understand and execute core PRM duties when serving as acting Sr PRM, including (but not limited to): 

  • Meeting growth and retention targets

  • Facilitating the “Welcome Visit” and orientation process for new Oak Street Health patients

  • Assisting patients with Medicare / Medicaid / Managed Care questions and topic

  • Serving as the clinic expert on insurance topics

  • Assisting patients in navigating the healthcare system and helping patients resolve medical bills inside and outside of Oak Street Health

  • Delivering an outstanding patient experience at every turn

  • Assisting patients with finding appropriate resources for applying to public benefits, such as Public Aid, or Extra Help for prescription drugs

  • Supporting the RVP in growing and improving the operations of the region, including communicating pacing on important metrics

• Other duties as assigned

What we’re looking for

We’re looking for motivated, experienced Sr. Patient Relations Manager II with:

Required Qualifications:

• Computer Skills: Able to quickly navigate and use multiple computer programs including, but not limited to: Gmail, MS Word or Google Docs, Excel or Google Sheets, etc.

• U.S. work authorization

Preferred Qualifications:

• 3 years experience and a demonstrated track record of high performance in the Patient Relations Manager and Sr Patient Relations Manager roles

• Excellent interpersonal skills, ability to work across the organization to support new workflows/programs

• A problem-solving orientation and a flexible and positive attitude

• Experience with and a supportive attitude toward our patient population of older adults

• Experience helping patients navigate the health care system, especially related to Medicare and Managed Care

• Proficient PC skills; CRM experience preferred

• Bachelor degree or experience

• US work authorization

• Someone who embodies being “Oaky”

Strongly Preferred Qualifications:

• 3 years of management/team leader experience

What does being “Oaky” look like?

• Radiating positive energy

• Assuming good intentions

• Creating an unmatched patient experience

• Driving clinical excellence

• Taking ownership and delivering results

• Being relentlessly determined

Why Oak Street Health?

Oak Street Health is on a mission to “Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient’s communities, and focused on the quality of care over volume of services. We’re an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody “Oaky” values and passion for our mission.

Oak Street Health Benefits: 

• Mission-focused career impacting change and measurably improving health outcomes for medicare patients

• Paid vacation, sick time, and investment/retirement 401K match options

• Health insurance, vision, and dental benefits

• Opportunities for leadership development and continuing education stipends

• New centers and flexible work environments

• Opportunities for high levels of responsibility and rapid advancement

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply. 

Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$46,988.00 - $112,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 10/09/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.