The Team
Accelerating growth in our Cobrand portfolios is central to our company’s strategy to meet our customers’ evolving buying and payment needs while diversifying revenue streams and driving top line growth. The Cobrand team within Global Consumer Services Group leads the company’s efforts to manage our relationships with Cobrand partners and expand our suite of consumer lending products bringing deep expertise to deliver products, services, and strategies that will enhance our competitive position. The Marriott Product team leads the strategic product management, business strategy, customer experience and relationship management in partnership with Marriott with the goal of attracting and engaging Card Members.
The Role
This Senior Analyst will support key partner facing initiatives and execute priority workstreams that drive growth and operational excellence for the Marriott Cobrand portfolio. The role focuses on day-to-day portfolio operations, marketing support, and customer insights to deliver a seamless and compelling customer experience.
You will act as a strong voice of the customer, developing a deep understanding of customer behaviors, product benefits, and the end-to-end journey to identify opportunities for improvement. You will partner closely with Product, Marketing, Servicing, and Compliance teams to support ongoing engagement with Marriott counterparts and contribute to shared portfolio goals.
ResponsibilitiesPartner cross-functionally with Marketing, Compliance, Servicing, and Marriott partners to move initiatives forward
Build a strong understanding of product benefits and customer journeys to identify optimization opportunities
Own complaints management for the portfolio across all customer touchpoints
Champion the customer by developing a deep understanding of who they are and how they behave to devise strategies to improve customer service and retention
Coordinate servicing execution to ensure consistent and high-quality customer experiences
Manage and develop marketing claims to support successful go to market execution
Manage marketing execution support to enable campaign and experiential activations
Provide budget and invoicing support for Product Management initiatives
2 years of work experience in a product or partner management role preferred
Strong collaborator and team player with excellent interpersonal skills and willingness to support evolving portfolio initiatives
Positive attitude, flexible/proactive workstyle, and customer-first mindset with a passion for travel
Problem-solver with an ability to analyze business insights and provide solutions
Strong organization, communication and project management skills
Ability to build and influence positive relationships with internal and external partners
Proven track record to spearhead workstreams autonomously and drive projects to completion across teams and at all levels
Product management or travel background is a plus
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
About UsAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Skills Required
- 2 years of work experience in a product or partner management role
- Excellent interpersonal skills and willingness to support evolving portfolio initiatives
- Positive attitude, flexible workstyle and customer-first mindset
- Ability to analyze business insights and provide solutions
- Strong organization, communication and project management skills
- Ability to build relationships with internal and external partners
- Proven track record to spearhead workstreams autonomously and drive projects to completion across teams
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
