About Northern Trust
As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.
Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.
With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
WM L1 Production Support is looking for a Support Associate who can work under general supervision (but works independently), responsible for day-to-day production support for Financial Applications L1 Production Support is responsible for 24x7 production support across globe (APAC, EMEA and North America) under Northern Trust Company.
ROLE:
L1 Application Support has responsibility for the technical and functional support of our across multiple technologies. This role will support our business and operations partners and clients and will liaise with upstream and downstream application teams.
The ideal candidates will be self-starters with excellent communication skills and a solid understanding of technology in a financial institution, including trade applications. Some night/weekends may be required from time to time. Candidate should be available Monday – Friday with individual schedules based on coverage rotation/duties.
Key Responsibilities
Production Support & Monitoring
Provide L1 operational support for Wealth Management platforms and applications.
Perform initial triage, troubleshooting, and resolution of production incidents and service requests.
Smoke test (SOD/EOD/SOW/EOW/Weekend/ DR / Release)
Active Monitoring INC queues and take necessary action as per SOP
Active App monitoring – Tools (APV/Catchpoint/Dynatrace) and take necessary action as per SOP
Escalate complex issues to L2/L3 teams while ensuring proper communication and tracking.
Monitor and manage job scheduling platforms such as Control-M or similar schedulers.
Provide L1/L2 support for Salesforce and Microsoft platforms
Manage user access, permissions and role assignments
Troubleshoot workflow, integration and application issues
Support platform releases and configuration deployments
Resolve production incidents and service requests
Perform RCA and coordinate with vendor/support teams
Candidate should be able to troubleshoot (review, analyze and resolve) production issue including job failure, and able to apply code fix on need basis. such as
Incident detection, root-cause investigation, problem management
Application availability monitoring
Capacity planning
Handling application malfunctions (e.g. input issues, EOD issue, data backup issue, MQ issue, reporting and blotter issues etc.)
Firecall support including off-hours and weekend support
Handle static data updates using SQL or other methods necessary
Metrics and audit reporting
Maintain DR documentation and participate in annual exercise
Build effectively working relations with a wide variety of groups including clients, development, business, audit, compliance
Monitor and attend to all alerts and escalate production issues as needed to relevant teams and management.
Coordinate with various teams including offshore support staff and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production processes.
Actively contribute to the supportability of the applications as well as continuous service improvement projects.
Develop understanding of NT’s systems and products utilizing reference materials and support procedures.
Present IT in a professional manner exhibits customer service values in line with NT’s A Approach.
Adherence to corporate standards always.
SKILLS / EXPERIENCE:
1+ years of experience in a technical business facing (face to face) role within a financial institution or similar preferred.
ITIL Certified
Cloud Certified:
Knowledge of ITSM is needed.
Strong communication and interpersonal skills, along with a solid technical background are essential as is the ability to multitask in a fast-paced environment. The ideal candidate can explain technical issues in layman’s terms and translate business needs to technology teams and back.
Salesforce Administration
SOQL
Salesforce Flows and Lightning
Power Apps and Power Automate
SharePoint Online and Microsoft Teams
ServiceNow and ITIL Processes
Incident and Change Management
User Access and Permission Management
Works closely with other technology teams such as Development, Infrastructure and vended software support teams.
Experience Required
A College or University degree and/or relevant 1-3 years proven work experience. Related Industry qualification is preferred. (BCA/B.Sc. Comp Science)
Major Activities:
Smoke test
Active Batch monitoring 24X7
Monitoring INC queues
Monitoring tools alert
On call Support
Nightly batch communications
Prepare SLA Dashboards
Data backup/management activity
user data modification
Weekend availability
Report generation and stakeholder comm
Working with Us
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.
Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.
Reasonable Accommodation
Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected], or alternatively you can discuss your individual requirements with the recruiter you are working with.
About Our Pune Office
The Northern Trust Pune office, established in 2016, is now home to over 3,000 employees. The office handles various functions, including Operations for Asset Servicing and Wealth Management, as well as delivering critical technology solutions that support business operations across the globe.
Our Pune team takes our commitment to service to heart. In 2024, they volunteered more than 10,000+ hours into the communities where they live and work. Learn more.
Skills Required
- 1+ years of experience in a technical, business-facing role within a financial institution or similar organization
- ITIL certification
- Cloud certification
- Knowledge of ITSM
- Strong communication and interpersonal skills
- Salesforce administration experience
- Experience with SOQL, Salesforce Flows, and Lightning
- Experience with Power Apps and Power Automate
- Experience with SharePoint Online and Microsoft Teams
- Experience with ServiceNow and ITIL processes
- Experience with incident and change management
- User access and permission management experience
- College or university degree and/or relevant 1-3 years of proven work experience
- Related industry qualification, such as BCA or B.Sc. in Computer Science
- Availability for on-call, night, weekend, and rotating 24x7 support
Northern Trust Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Northern Trust and has not been reviewed or approved by Northern Trust.
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Retirement Support — A 401(k) with company match alongside an employer‑funded defined‑benefit pension is highlighted in employer‑verified materials and filings, setting the retirement package apart from many private employers.
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Leave & Time Off Breadth — PTO is portrayed as solid overall, and two paid volunteer days per year are clearly documented across corporate materials.
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Parental & Family Support — Company sources and postings reference paid parental and caregiver leave and recent enhancements to parental benefits, indicating meaningful family support within the package.
Northern Trust Insights
What We Do
As a global leader in innovative wealth management, asset servicing and investment solutions, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families and institutions by remaining true to our enduring principles of service, expertise and integrity. A globally recognized Fortune 500 Company in continuous operation since 1889, we’ve built a legacy of empowering clients to reach their goals with confidence. Since our roots as a trust bank, we’ve grown to a global presence with more than 24,000 employees in more than 20 countries and across six core business units: Wealth Management Asset Management Asset Servicing Technology Corporate Functions Enterprise Operations Join a Team That’s Achieving Greater At Northern Trust, we refer to our employees as partners – with good reason. We understand that relationships are the key to our success. Here you’ll join a diverse and inclusive team of innovators with the drive to challenge the way things have always been done. Instead of choosing between a dynamic career and work-life balance, enjoy working with a team that supports your goals in the office and at home. We’ll help you get where you want to go without sacrificing what matters most to you. Delivering value and adhering to our enduring principles What are enduring principles? Since our founding, they have guided our strategy and success. Thanks to the dedication of our partners, Northern Trust continues to thrive by adhering to three enduring principles: service, expertise and integrity . What does this mean? Service Northern Trust has a relentless drive to provide exceptional service to our clients, our partners and our communities. We set new standards and go above and beyond in our commitment to delivering greater results. Expertise Expertise is at the core of who we are. We focus sharply on what we do well. From expanding our capabilities, to hiring talented professionals to developing innovative solutions, our expertise is why we continue to be a trusted advisor for generations of families and institutions. Integrity Operating with uncompromising ethics is central to Northern Trust’s heritage. As a result, our clients, partners and communities know they can rely on us. For more than 130 years, our integrity has been our guide – and that will never change.
Why Work With Us
At Northern Trust, we go further because we go together. We embrace flexibility, encourage balance, and prioritize inclusion at all levels, working together to keep you connected. We are committed to our employees—all 24,000 of them. Whether this is a first step or a bold new leap in your career, we’re here to help you move forward.
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